31,919 tickets1-100

Re: New customer message on April 28, 2026 at 7:43 am

Maura Barcia Figueras · maubarcia18@gmail.com · Gorgias #218689258

closed
Opened
27 Apr 2026, 23:43
Closed
29 Apr 2026, 13:54
Assignee
Lynn - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-27 23:43:10· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Maura Lastname: Barcia Figueras Email: maubarcia18@gmail.com Phone: +17206552068 Ordernumber: ORDER #2318694NA Body: I would like to request an exchange. The MAIA - ALINA PINK CROCHET SCOOP BIKINI bottom is too large. I would like to exchange the Small, for an Extra Small. I would also like to exchange the VINCA - EBONY BLACK TRIANGLE BIKINI bottom. I ordered the cheeky version but would like to exchange it for the cheekiest. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-04-28 07:20:11· email/helpdesk
    Dear Maura, Thank you for getting in touch, we have received your Exchange Request #A65F6A2903225. VINCA - EBONY BLACK Triangle Bikini - Bottom / XS / Cheekiest MAIA - ALINA Pink Crochet Scoop Bikini - Bottom / XS / Cheekiest We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2318694NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
  3. AGENT2026-04-28 07:20:32· email/helpdeskINTERNAL
    #2318694NA A65F6A2903225 / AOOS | NMAIALICBOTXS 19 | NVINBLACBOTXS 15
  4. CUSTOMER2026-04-29 04:23:46· email/email
    Hello, I just placed a new order (Confirmation #KECGR0Y88). Please send me the return instructions, and I will send back the original sets for a refund to my original payment method.
  5. AGENT2026-04-29 13:53:22· email/helpdesk
    Hi Maura, Thank you for getting back to us and sharing your new Confirmation #KECGR0Y88 / Order #2323935NA. Your return for Order #2318694NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - EBONY BLACK Triangle Bikini Set: S / S / Cheeky MAIA - ALINA Pink Crochet Scoop Bikini Set: S / S / Cheekiest (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A65F6A2903225 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn
  6. AGENT2026-04-29 13:53:53· email/helpdeskINTERNAL
    RF & REPURCHASE: 2318694NA / A65F6A2903225 NEW ORDER: 2323935NA
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