Re: Order #2288821NA

Dear Christina, Thank you for emailing us the photos. We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further. To better understand what may have happened, could you please share a few more details with us: How many times has the item been worn? Was the item machine washed? How was the item dried? Did the item come into contact with any rough surfaces? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? Could you briefly describe what you were doing when the clasp snapped off? Once we have this information, we’ll be in a better position to assist you further. Thank you for your cooperation, and we look forward to your response. Kindest, Joanna

Hi Christina, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new MAIA - GARA - Top / S. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

OTE NON-CX FA EX: 2288821NA / Orig Order: 2287654NA Issue: Clasp > Broken / https://prnt.sc/P7mPExms2Az0 MAIGARTOPS 137

Dear Christina, Thank you for confirming! I have filed a request to have your new MAIA - GARA - Top / S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2287654NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

OTE NON-CX FA EX: 2288821NA / 2287654NAEX PROCESSED: 4/12/2026 NEW ORDER: 2313272NA - NOT ELIGIBLE FOR EX/RF

Dear Christina, You are most welcome! It's always our pleasure to assist our valued customers. If you have any other concerns, please don’t hesitate to reach out. We’re here to help! Wishing you a wonderful day! Kindest, Elaine xx