Re: Order #2308398NA

Hi Madeline, We have received your Exchange Request for Order #2308398NA To proceed with your request, can you please confirm if you are exchanging for the top or bottom you wish to exchange for? We will then confirm availability to send. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.

Pending Approval / #2308398NA / A3978E2894378 / clarify EX items

Hi Madeline, We have received your updated request. We are confirming your exchange request and have approved the exchange for the following items: Returning: MICA - HUBE - Top / S (Send back your Top Only in its original plastic packaging.) Exchanging For: MICA - HUBE - Top / XS (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 1145D42897571 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

EX #2308398NA 1145D42897571 archived A3978E2894378

Dear Madeline, We have updated your exchange request. We are confirming your exchange request and have approved the exchange for the following items: Returning: MICA - HUBE - Top / S - Bottom / S Normal (Send back your Top Only in its original plastic packaging.) Exchanging For: MICA - HUBE - Top / XS - Bottom / XS Normal (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 1145D42897571 Please send us a photo of your postage receipt once you have posted your returns so we can process your request promptly. Kindest, Pearl

EX 2308398NA / 1145D42897571 MICHUBABOTXS 30 MICHUBTOPXS 106

Hi Madeline, Thank you for getting back to us and sending this through. It looks like the attached photos are too small to be read on our end. Could we kindly ask you to resend a clearer image of your return postage receipt showing the tracking number? Alternatively, you’re welcome to simply type the tracking number in your next reply. We just need this information to properly document and track your return. We look forward to hearing back from you! Kindest, Reena

Dear Madeline, Thank you for getting back to us. Unfortunately, we’re unable to view the full tracking number from the information provided. Could you please send us a clear photo of the return postage receipt or share the complete tracking number? At the moment, this is all we’re able to see **** **** **** 6113 0451 57, so a clearer copy would really help us assist you further. Looking forward to your update. Kindest, Pearl

#2308398NA / 1145D42897571 Processed: Apr-30-26 New Order #2324650NA 4/29/2026 #2308398NA 1145D42897571 MADELINE SOILEAU MICHUBABOTS 1 USPS9505514169176113045157 328520 4/30/2026 4/29/2026 #2308398NA 1145D42897571 MADELINE SOILEAU MICHUBTOPS 1 USPS9505514169176113045157 328521 4/30/2026

Dear Madeline, Thanks for getting back to us and sending this through! We’re pleased to confirm that we have received your returned items, and your exchange for MICA - HUBE XS/XS Normal was successfully processed on April 30, 2026, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena