Re: Order #2320314NA confirmed

Hi Whitney, Thank you for your recent purchase. I'm Jesselle, and I'll be happy to assist you. We understand that you would like to change the swimsuit before shipment. May I please confirm which specific style you prefer, particularly the aquamarine one you mentioned? For now, we will place your order on hold while we wait for your confirmation. Once we receive your preferred style, we’ll proceed with updating your order accordingly. We look forward to your response. Best regards, Jesselle X

Dear Whitney, Thank you for getting back to us. I completely understand that you’d like to switch your order to the MALA - JAVE Blue Crochet Balconette Bikini Set. I’m happy to help with this update. I just want to let you know that there is a price difference of $16, as your original item (VINCA - BANC Blue Triangle Bikini Set) was priced at $119.00, while the new item is $135.00. At the moment, we don’t have the option to process a separate payment for the $16 difference. Because of this, we’re unable to switch to that specific item directly. As an alternative, we’d be more than happy to help you choose a different style within the same price range as your original item. If you have another design in mind, feel free to send it over, and I’ll take care of the update for you right away. Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you. Kindest, Bernadette x

Dear Whitney, Thank you for your message! Trish here, stepping in while Bernadette is offline. I completely understand wanting to move forward with the set you prefer, and I’m sorry for the inconvenience here. Our system doesn’t allow us to charge an existing order again or change the payment method used after checkout. Because of this, the best way to proceed is to cancel the current order so you can place a new one with your preferred items and card. We’ve gone ahead and processed the cancellation of your order as requested. A full refund has been issued to your original payment method. Your refund transaction ID is 22708661. Please allow 5–7 business days for the funds to appear in your account, depending on your card provider. You’re now all set to place a new order with your preferred style and payment method. If you have any further questions, feel free to reach out anytime. We’ll be glad to assist. For follow-ups, please include all of your questions in one email so we can handle everything efficiently. Kindest, Trish