Hi there - I just received my order 2321393NA, which is supposed to include a bikini top and bottom, but instead I was shipped a top and a bag. This is a gift for my daughter's birthday (this Saturday, 2 May). Can we please dispatch the appropriate bottom immediately?
Thank you so much for the quick assistance.
AGENT2026-04-28 16:03:32· email/helpdesk
Dear Megan,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Anna x
CUSTOMER2026-04-28 16:56:46· email/email
Anna – I have a double and triple checked theFedEx package that was delivered. The bottoms are missing. I also emptied the contents onto my black bedding, therefore anything neon is very visible against it. I have reattached the pictures I already sent again to confirm that the bottoms are missing.
Please remedy this issue asap as this is a gift for my child's birthday, happening this weekend.
CUSTOMER2026-04-28 16:58:44· email/email
Additionally, clearly - the items were shipped in a FedEx bag, not a box. It did not appear to be tampered with, but did include a large neoprene bag in lieu of the bottoms.
AGENT2026-04-28 17:09:23· email/helpdesk
Dear Megan,
Thank you so much for your detailed follow-up, and I’m really sorry for the stress this has caused, especially with your daughter’s birthday coming up this weekend. I completely understand how important it is to have everything arrive correctly and on time.
I truly appreciate you taking the time to double and triple check the package, as well as sending through the photos and video. That’s very helpful.
Before we proceed, could I please ask you to quickly check inside the matching neoprene backpack bag once more? Our swim pieces are sometimes placed inside the bag itself, and I just want to be absolutely certain we’ve ruled that out.
If the bottoms are not inside, please let me know right away, and we’ll move forward with the next steps..
Thank you again for your patience! We’ll make sure this is sorted for you as quickly as possible.
Kindest,
Trish
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