Hi! I requested an exchange for my purchase. I just shipped the return and here is the proof.
If there's any issues, please feel free to reach out!
My return authorization:
Return Authorization (RA) Number: #E660E12884481
Thank you!
AGENT2026-04-08 23:48:48路 email/helpdesk
Dear Emily,
Thank you for your message and for arranging the return鈥攚e really appreciate it!
It looks like the proof of return wasn鈥檛 attached to your email. Could you please resend a snapshot of your postage receipt so we can proceed with your exchange?
If you have any questions or need assistance, feel free to reach out鈥攚e鈥檙e always happy to help!
Kindest,
Joan xx
AGENT2026-04-08 23:48:49路 email/helpdeskINTERNAL
#2298764NA / E660E12884481
CUSTOMER2026-04-09 02:38:55路 email/email
Sent from my iPhone
AGENT2026-04-11 09:12:36路 email/helpdesk
Hi Emily,
Thanks for sending this through.
Great news, your exchange has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days.
I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete.
Feel free to get in touch at any time should you require further assistance.
Kindest,
Crystel
AGENT2026-04-11 09:13:21路 email/helpdeskINTERNAL
#2298764NA / E660E12884481 - WITH DG
EX PROCESSED April 11, 2026
NEW ORDER 2312906NA
TN 1Z8697190355757889
SD 4/08/2026 / ADD 4/10/2026