CUSTOMER2026-04-07 23:36:57· email/email
We never got the bottoms- for sure NOT in same package as the two tops. Pls
help! I've waited a few days- still nothing
AGENT2026-04-08 12:06:33· email/helpdesk
Dear Cynthia,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Anna
CUSTOMER2026-04-08 16:46:19· email/email
Anna- if you look at our account, you will see that we've ordered many
times from you. I am the Easter bunny. With that being said, I put the
bikini tops in the. Askers and explained to my rather disgruntled college
kids that they were missing the bottoms. I frantically checked the clear
bags that they were in and there was nothing. I also checked the main
shipping bag. I cannot provide photos bc my girls have already flown back
to college- I've got nothin! These are expensive bottoms- pls help me to
make them whole.
CUSTOMER2026-04-08 16:56:27· email/email
This is the only thing that I physically have. My 2 daughters took their
opened and tried on tops back to school with them. They flew home
bottomless😂
Can you please send out the bottoms? Pretty please??? It was their main
Easter basket item and I feel like a failure of a mom
AGENT2026-04-08 21:57:56· email/helpdesk
Dear Cynthia,
Thank you for reaching out, and I’m really sorry to hear about the missing items, especially given the situation with your daughters already returning to college.
My name is Bernadette and I will take care of your concern since Anna is currently offline.
Based on our records, the order was processed and shipped as a complete set. That said, we take concerns like this very seriously. To help us investigate further, could you please confirm whether the outer shipping package showed any signs of tampering or damage upon arrival?
We understand that you’re unable to provide photos at this time, and that’s absolutely noted. As part of our standard process, we typically request photos to support an investigation; however, given your situation, we will go ahead and raise this case with our internal team and with FedEx for further review.
Please allow us some time to look into this. We will keep you updated as soon as we have more information and will do our best to work toward a resolution for you.
Kindest,
Bernadette x
AGENT2026-04-08 21:58:20· email/helpdeskINTERNAL
Consulting Ms. Yvonne
CUSTOMER2026-04-09 01:54:01· email/email
The bag looked totally fine- and I thought same thing initially- assumed
that the bottoms were with the tops- but they absolutely were not- just the
tops .2 totally different suits. I opened the clear bags- unfolded-
nothing. They simply were not in the package.
AGENT2026-04-09 04:58:32· email/helpdesk
Hi Cynthia,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We do not want you to wait longer while we're investigating this case with our shipper and warehouse. We would love for you to enjoy your Triangl order ASAP and as a one-time courtesy we are more than happy to reprocess the MALA - VARO Green Velvet Balconette Bikini in M Cheeky bottom and MALA - SALTE Crochet Balconette Bikini in M cheekiest bottom for you so we can ship it out again to you.
Before we can do that, kindly confirm if we can send it out to the same address listed below:
Cynthia Shafer
5 steeplechase dr
Doylestown PA 18901
United States
+1 267-614-0440
If not, please fill in your new shipping details using the format below.
Recipient's name:
Company Name (if applicable):
House/ Blg/ Apt/ Street Address:
City:
State/ Region:
Post Code:
Country:
Phone number:
We'll be waiting for your response. Thanks!
Kindest,
Bernadette x
CUSTOMER2026-04-11 14:25:57· email/email
Yes- thanknyou so much! My girlies will be so happy to get bottoms- they're
living on the edge right now
AGENT2026-04-11 14:57:26· email/helpdesk
Dear Cynthia,
Thank you for confirming your details, and you’re very welcome! I’m so glad we could help get this sorted for you (and for your girlies!).
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2313019NA, and it's for the following items:
1 × MALA - VARO Green Velvet Balconette Bikini - Bottom / M / Cheeky
1 × MALA - SALTE Crochet Balconette Bikini - Bottom / M / Cheekiest
( Each with matching zip bags )
Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish