Re: Refund

Dear Athena, Thank you for getting in touch, we have received your Exchange Request #B17E252898177. We’re sorry to hear that the items didn’t quite meet your expectations. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. We are eager to assist but unfortunately, the VINCA - HAZE - Top M / Bottom XS Cheekiest or in XS Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2310026NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

PENDING APPROVAL #2310026NA / B17E252898177 / AOOS VINHAZTOPM - 19 / VINHAZCBOTS / 23 OR VINHAZABOTXS - 28

Dear Athena, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. For your reference: Crystel - Returns Team 04/21/2026 Dear Athena, Thank you for getting in touch, we have received your Exchange Request #B17E252898177. We’re sorry to hear that the items didn’t quite meet your expectations. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. We are eager to assist but unfortunately, the VINCA - HAZE - Top M / Bottom XS Cheekiest or in XS Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 Order the new bikini/sizes that you require (in full set) directly on our website Email us the new order number and we will send you the complete return instructions Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code Please note that the refund will go back to the original payment method used to place order #2310026NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. Your approved request will be processed once we receive your items back in our warehouse If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel **end of email** Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Denise xx

PENDING APPROVAL #2310026NA / B17E252898177 / AOOS VINHAZTOPM 25 VINHAZCBOTS 18 or VINHAZABOTXS 24

Hi Athena, Got it—thanks so much for letting us know! If you ever need assistance in the future, feel free to reach out anytime. We’re always happy to help. Enjoy your set 😊 Kindest, Kim xx