Re: Return help

Hi Kenley, Thanks so much for reaching out, and sorry for the delay with your return status. We’d be happy to help get this sorted for you. Could you please share your order number and the email address used at checkout? This will allow us to locate your order and check the status of your return request right away. Once we have those details, we’ll review everything and assist you with the exchange as quickly as possible. Looking forward to hearing from you! Kindest, Lynn xx

Hi Kenley, Thank you for providing the order details. Upon checking, we can see that we have sent you an email last April 04th when the request was filed online. We have reached out to the email address used upon original purchase. You may check the screenshot for reference: Since the shipping fee code has expired, you may use the following should you wish to place a new order: EXCHANGE-TRIANGL-15 Please note that placing a new order (in full set directly from the website) is technically exchange as we will help you get a refund for the full bikini set that you will send back to us. Otherwise, kindly provide your alternative style plus the sizes you need. We look forward to your next email. Kindest, Geelah

Pending Approval: #2299773NA / 6768E02885077 | AOOS SIDTUR2CBOTS. 17 RT https://triangl.gorgias.com/app/ticket/215123627

Hi Kenley, Thank you for getting back to us! Here’s your new exclusive free shipping code to waive the shipping cost on your new order: EXCHANGE-TRIANGL-16 Please note that the code is valid for 48 hours and can be used only once. Once you’ve placed your new order, kindly share the order number with us. We’ll then provide you with the full return instructions to ensure everything is handled smoothly. If there’s anything else you need or if you have questions along the way, don’t hesitate to reach out—We’re here to help! Kindest, Ja

Hi Kenley, Thank you for getting back to us and sharing your new Order #2320629NA. Your return for Order #2299773NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - TURQUOISE SP/M CHEEKIEST (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 6768E02885077 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2299773NA / 6768E02885077

Hi Kenley, Thank you for your message! No need to worry, there’s no need to submit a new return request online. Your return for Order #2299773NA has already been approved in our previous email. You may go ahead and follow the return instructions we provided earlier. Once we receive your items back at our warehouse, we’ll proceed with your refund accordingly. If you have any other questions feel free to let us know, we’re happy to help! Kindest, Ja

Hi, Kenley! I completely understand how confusing the return process can be, and I truly appreciate your patience and understanding. Please note that we do not provide return labels, and the cost of returning items to TRIANGL is not covered or reimbursed by us. However, you’re welcome to use any postal service or carrier of your choice for your return. The Dispatch Note refers to the document that was included with your order. It is specific to your purchase and contains important details such as the items ordered, quantities, shipping address, and your order reference number. For your convenience, we’ve attached a PDF copy of the Dispatch Note to this email. You may save it for your records or print a copy if needed. If you need any further assistance, please don’t hesitate to reach out—we’re always happy to help. Kindest, Joan xx

2299773NA / 6768E02885077

5/11/2026 #2299773NA 6768E02885077 JACK LONGMIRE ESTTUR2TOPSP 1 UPS1ZXH38550334457694 331407 5/12/2026 5/11/2026 #2299773NA 6768E02885077 JACK LONGMIRE SIDTUR2CBOTM 1 UPS1ZXH38550334457694 331408 5/12/2026