Following up on this since it has been a week. Thank you!
Elise
AGENT2026-04-07 22:57:46· email/helpdesk
Dear Elise,
Upon checking, we have been sending emails to you via averyebridges@icloud.com and are still awaiting your response so we can proceed. Kindly check your spam or junk folder as our emails may have been directed there. For your reference, please see the screenshot of our email below.
We look forward to your response!
Kindest,
Jetz
AGENT2026-04-15 04:54:08· email/helpdesk
Dear elise,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding request # 6BD7012882099 and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
CUSTOMER2026-04-15 12:16:36· email/email
Hi! Yes, we are all taken care of. My daughter had also emailed so it got confusing. Thank you!
Elise
AGENT2026-04-16 07:44:27· email/helpdesk
Hi Elise,
Thanks so much for letting us know!
No worries at all—we completely understand how things can get a bit mixed up. We’re glad to hear everything has been taken care of 😊
If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always happy to help!
Kindest,
Kim xx
Replies are sent through Open Doors, so they stay on the customer record.