Sofia Aguilar Davila · sofyaguilard@icloud.com · Gorgias #217663988
closed
Opened
21 Apr 2026, 03:46
Closed
22 Apr 2026, 03:36
Assignee
Pearl - Returns Team
returnstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-21 03:46:34· email/email
Hello,
I hope you're doing well. I'm writing to let you know that my package has already arrived at the return address provided.
I wanted to ask what the next steps are in this process. Could you please let me know when I can expect an update, and whether the item will be sent back to me or how this will be handled?
I would really appreciate any information so I can better understand what to expect moving forward.
Thank you in advance for your help.
AGENT2026-04-22 03:36:51· email/helpdeskINTERNAL
Addressed in RT https://triangl.gorgias.com/app/ticket/216474464
Replies are sent through Open Doors, so they stay on the customer record.