Re: i didn’t receive my order, yes i checked in all locations , 2386619NA, ella napier , esnapier2007@gm ...

Hi, welcome to TRIANGL! We’re sorry you haven’t received your latest order. Tracking shows order #2392112NA was delivered: Please check with neighbours, anyone at home, or your building reception. The delivery address was 244 Timber Ln, Grasonville, MD 21638. Can you confirm you’ve checked these locations and still can’t locate it?

We’re sorry it’s still missing after you checked everywhere. Your request has been passed to our team, and a person will follow up. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. Expected wait time is about 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

Can I have your order number as well as the full name and email address on the order, please?

Thank you.

As per FedEx's website (https://www.fedex.com/fedextrack/?trknbr=532552749342&trkqual=2461233000~532552749342~FX), your package was signed for by: ella napier

Have you checked with any household members or maybe neighboes who might have received it on your behalf?

I see, I know how worried you must be with regard to this order.

For this case, I will send your details over to our Orders Team as this requires further checking. Please expect an email update from our Orders Team from this point on up to 24-48 hours.

Thank you too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2386619NA ella napier | esnapier2007@gmail.com order ff-up package was delivered but cx said she didn't receive it "i didn’t receive my order yes i checked in all locations" "they all said they did not take it idk what happemed i never got updates on the shipping and all that"

Dear Ella, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2392112NA shows your parcel as delivered on Thursday, 23/07/2026 at 10:47 and signed for by ella napier. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support/call-us.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=532552801888&trkqual=2461242000~532552801888~FX&simplified=true If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Bernadette