4,798 tickets1-100

Your Triangl order #2396812NA | AWB 534900686649

Tess Krensky · tkrensky@gmail.com · Gorgias #234714247

closed
Opened
10 Aug 2026, 13:46
Closed
10 Aug 2026, 13:46
Assignee
Anna - Orders
or_rtsor_undeliverableorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-08-10 13:46:48· email/helpdesk
    Dear Tess, Thank you for your recent order. We are reaching out to let you know that your parcel has been returned to us after multiple delivery attempts by FedEx. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and have it shipped out again at no additional cost. However, I found out that the MIMA - BISC Brown Crop Bikini Top S and BISC Brown Bikini Bottom S / Minimal / Cheeky have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Bikini name: Top size: Bottom size: Bottom style/shape: Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.
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