Conversation with Mariya Kononenko

Hi, welcome to TRIANGL! Sorry you have been waiting on this. Exchange requests are usually reviewed within 2 business days, so since it has been 4 days, we have passed your request to our team and a person will follow up. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minute.

Hi there! I’m Kelly, and I'll be helping you today. :)

We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request. Can I get your order number, please?

Thank you. One moment, please.

I appreciate the patience. I submitted a follow up request to the Returns Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.

In the meantime, is there anything else that I can help you with?

Hi, for approval. Thanks - 2397327NA

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi Mariya, Thank you for getting in touch. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are confirming your exchange request and have approved the exchange for the following items: Returning: SOFI - COOKIE S Top (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: SOFI - COOKIE M Top (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: AD3A412970757 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2397327NA / AD3A412970757 SOFCOOTOPM 74 RT https://triangl.gorgias.com/app/ticket/234055104