CUSTOMER2026-08-03 01:13:49· email/email
Hi,
I just placed an order, but I accidentally ordered the wrong size. The
order has not shipped yet.
Could you please cancel my order so I can place a new order with the
correct size?
My order number is:
2400700NA
Conner Brown
AGENT2026-08-03 02:12:56· email/helpdesk
Hi Conner,
Thank you for reaching out to us! I'm Bernadette and I will be assisting you.
We're sad that you wish to cancel your recent purchase. We would like to be able to help you in any way so you can enjoy your TRIANGL goodies. We can try to change styles and sizes if you wish! :)
Please note that your recent order #2400700NA will be placed on hold until we receive a reply from you.
Let us know how we can help you. We await your reply!
Kindest,
Bernadette x
CUSTOMER2026-08-03 14:45:52· email/email
Hi Bernadette,
Thank you! Instead of canceling my order, I would like to change the sizes.
Could you please change both the bikini top and the bikini bottom from *Size
S* to *Size XS*? I would like to keep the purple shorts in *Size M*.
Thank you so much!
AGENT2026-08-03 15:33:36· email/helpdesk
Hi Conner,
Thank you for your reply! Trish here, stepping in while Bernadette is offline.
We're happy we were able to update your order for you.
We removed your original order #2400700NA from our system and created a new one with your preferences. Your new order number is #2400954NA, and it is for the following:
Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Trish x