Hello,
I know it has been over a month, but I am hoping I can still process this
exchange.
I was away in Europe and our family dog passed away all during the month of
July. I also am moving out of state in a week so this honestly just slipped
my mind.
I would really appreciate if I can still process this order.
Thank you and I hope you understand.
AGENT2026-08-05 23:51:07· email/helpdesk
Hi Isabella,
Thank you for reaching out, and we're very sorry to hear about the loss of your family dog. We understand that you've had a difficult and busy month, and we appreciate you letting us know about your situation.
I am contacting you in regard to your Return Request [RA Code: 0FE8072935164 that was approved on 6/14/26.
As communicated by the team once you receive your RA Number, the product must be received back by TRIANGL within 14 days.
Unfortunately, as we have not yet received your return in the specified timeframe, your RA Number is no longer valid and we are unable to process your refund/exchange.
For more information, please see: https://triangl.com/pages/frequently-asked-questions
We appreciate your understanding and please let us know if we can be of further assistance.
Kindest,
Denise xx
AGENT2026-08-05 23:51:29· email/helpdeskINTERNAL
w/ SA assistance ; invalid RA
2350497NA 0FE8072935164
dod June 4, 2026
date approved 6/14/2026
Replies are sent through Open Doors, so they stay on the customer record.