Re: My package has remained in holding for multiple days because it says that the importer hasn’t provid ...

Hi, welcome to TRIANGL! We can see your latest order #2399152NA is on the way, and your tracking link is That clearance message usually means the parcel is waiting to move through customs, which can occasionally add a few extra days before tracking updates again. Orders ship from Hong Kong with FedEx or DHL, with 1 to 2 business days processing and then 3 to 5 business days for delivery depending on location.

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Hi there! I’m Janis, and I’ll be helping you from here.

I am sorry to know about the issue with your order, Amelia. I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address?

Thank you for the information. Your concern has been forwarded to our Orders Team, and you should hear back within today. I have noted this as urgent.

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Hi Orders, Clearance delay cx - My package has remained in holding for multiple days because it says that the importer hasn’t provided clearance instructions. It says it hasn’t moved through customs because Triangl hasn’t provided the necessary import information leeamelia967@gmail.com 2399152NA Thanks.

Dear Amelia, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I'd be happy to help. I'm sorry to hear your shipment has been delayed at customs, and I understand how frustrating that can be. The tracking update indicates that FedEx requires additional customs information before they can clear your shipment. We've contacted FedEx to assist with clearing your shipment through customs and are currently awaiting their update. In the meantime, we recommend monitoring the tracking page for any updates. We appreciate your patience while we work to resolve this as quickly as possible. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Pls monitor FDX feedback. Also, until cleared and delivered. Thanks! x #2399152NA | 534900704137 CLEARANCE DELAY "Importer needs to provide tariff number. Recommended action: Importer to provide. Clearance instructions from the importer are required. Recommended action: Importer must provide instructions." Tariff number >>> HS code: 611241 / 6112410000 Sent to FedEx Request #SFC41439252 created.

Hi Amelia, Thank you for getting back to us. The tracking for Order #2399152NA shows your parcel as delivered on Wednesday, 8/05/2026 at 9:37 am and was signed for by "C.Carrie". I have also attached a copy of the proof of delivery as reference. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=534900704137&trkqual=2461253000~534900704137~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle XX

Dear Amelia, Thank you for getting back to us, and letting us know. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Jesselle

latest tic https://triangl.gorgias.com/app/ticket/234167538