3,363 tickets1-100

Return/Exchange Issue

Elizabeth Johnson · eliiijohnson@icloud.com · Gorgias #234146770

closed
Opened
6 Aug 2026, 12:24
Closed
6 Aug 2026, 22:19
Assignee
Denise - Returns Team
Order
2402105
returnsreturns_approvedreturns_follow-uptrianglvipchannel-email

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  1. CUSTOMER2026-08-06 12:24:04· email/email
    Hi! I recently submitted a request for an exchange for order 2398263NA (exchange request numbers BE7F7A2973152 & 8A48B02973159). I realized after the fact that I'm leaving the country a lot sooner than I realized and wanted to bring the set with me so I just ordered a new one in the sizes I need and want to just return this set instead of exchange it. Could you please advise how to go about it so that I'm able to return this original order please? I appreciate your help!
  2. AGENT2026-08-06 22:18:30· email/helpdesk
    Hi Elizabeth, Thank you for reaching out, and we are happy to assist you. We understand that your travel plans have changed. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ELLIS - GRAPE Purple Short XS MIMA - GRAPE Neoprene Crop Bikini Top S and Bottom XS / Tie-side / Cheeky (Send the shorts and full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: BE7F7A2973152 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  3. AGENT2026-08-06 22:18:50· email/helpdeskINTERNAL
    RF AND REP 2398263NA BE7F7A2973152 archived > 2398263NA 8A48B02973159
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