Dear Tara,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We will process your request once the tracking status has been updated.
Feel free to email us back should you have other concerns.
Kindest,
Jetz
AGENT2026-07-26 08:00:02· email/helpdeskINTERNAL
ON HOLD / SD 7/25/2026
EX FOR 2390818NA / 75DFBB2964634
TN 0104513403948350
Status: Item accepted at the Post Office
CUSTOMER2026-07-29 18:31:56· email/email
Just wanting to check in will I receive confirmation once my return is accepted and the exchange item is shipped?
AGENT2026-07-30 09:00:17· email/helpdesk
Dear Marron,
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Crystel
AGENT2026-07-30 09:01:12· email/helpdeskINTERNAL
#2390818NA 75DFBB2964634
EX PROCESSED July 30, 2026
NEW ORDER 2399061NA
TN 0104513403948350
SD 7/25/2026
LATEST: July 29 12:09 am Item departed