Re: Order #2385291NA

Dear Beatriz, Thank you for getting in touch, we have received your Exchange Request #6FCE1F2963196. We are eager to assist but unfortunately, the MAIA - SKY HIGH Top / L - Bottom / L / Standard / Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2385291NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2385291NA 6FCE1F2963196 / AOOS MAISKY3TOPL 18 / STASKY3BBOTL 6

Hi Returns Team, Bea reached out via IG. Forwarding for your assistance, please. Thank you x > Hi! I hope you’re doing well. I have already emailed your customer service twice regarding my return, but I haven’t received a reply. > My order number is #2385291NA. > I would like to return my order for a refund, but I need the return instructions and the exact return address. > Could you please help me or ask your customer service team to get back to me? > I’m travelling soon, so I would really appreciate your help as soon as possible. Thank you!

Dear Beatriz, Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - SKY HIGH Set: M / M Standard Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 6FCE1F2963196 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2385291NA / 6FCE1F2963196

Hi Beatriz, Thank you for sending through your proof of return. We really appreciate it! We’ll keep an eye out for your parcel, and once it arrives at our warehouse, we’ll process your return as quickly as possible. You’ll receive a confirmation as soon as your refund has been completed. If you need anything in the meantime, feel free to reach out—we’re always happy to help! Kindest, Lynn xx

ON-HOLD: TRACKING UPDATE #2385291NA 6FCE1F2963196 SD: 7/30/26 CP470295930ES

Hi Beatriz, Your tracking shows that the item has already been delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Lynn

FOR PROCESSING #2385291NA 6FCE1F2963196 ADD 8/04/26 CP470295930ES

8/5/2026 #2385291NA #GFCE1F2963196 BEATRIZ MARCOS STASKY3BBOTM 1 CP470295930ES MISSING ORIGINAL PLASTIC PACKAGING 3143 8/5/2026 8/5/2026 #2385291NA #GFCE1F2963196 BEATRIZ MARCOS MAISKY3TOPM 1 CP470295930ES MISSING ORIGINAL PLASTIC PACKAGING 3144 8/5/2026