What is this "dispatch note" I am supposed to include in my return?
AGENT2026-07-31 00:03:46路 email/helpdesk
Hi Alyse,
You have been referred to us by our Customer Care Department. Thank you for your patience and for following up with us.
We sincerely apologize for the delay and truly appreciate your understanding.
Please be advised that the dispatch note is the document that came with your order inside the parcel. It contains your order details (name, shipping address, items ordered) and helps our warehouse identify your return more quickly.
If you still have it, please include it in your return package.
If there's anything else at all, please do not hesitate to contact us anytime. Have a good one!
Kindest,
Denise xx
AGENT2026-07-31 00:03:54路 email/helpdeskINTERNAL
RF 2390529NA 09128B2966841
DATE APPROVED: 7/27/26
CUSTOMER2026-07-31 00:23:04路 email/email
Tracking number via USPS 4209457823079505516204886211717639 Planned arrival Monday 8/3
AGENT2026-08-02 00:43:56路 email/helpdesk
Hi Alyse,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Nikka