Re: ORDER #2377652NA

Dear Ella, We have received your Exchange Request #74A0D22961540. We are eager to assist but unfortunately, the LUSAIL White Terry Towelling Bikini Bottom M / Tie-side / Cheekiest and BOBBI - LUSAIL White Terry Towelling Short XS you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2377652NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

#2377652NA 74A0D22961540 / AOOS / SIDLUS2CBOTM 2 / BOBLUS2BOTXS 7

Hi Ella, We're so sorry for the delayed response, and thank you for your patience. Thank you for letting us know, and for placing your new order. We have also received your other email, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Please refer to and reply to this email only. The “Buy 1 Item, Get 1 Item at 20% Off” promotion (for matching shorts) cannot be combined with other discounts or promo codes. As a courtesy, we will gladly waive the original shipping fee from your first order. We can no longer waive this with the unique free shipping code but we are happy to refund the shipping fee on your original order instead. We will process this together with your approved refund request once we receive your Proof of Postage or when we receive your items back in our warehouse. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: PALMA - LUSAIL White Terry Towelling Balconette Bikini TOP S+ :: Bottom S / Gathered / Cheeky BOBBI - LUSAIL White Terry Towelling Short M (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 74A0D22961540 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

RF & REP with SF / 2377652NA 74A0D22961540 RT https://triangl.gorgias.com/app/views/1062974/229887075

Hi Ella, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Denise xx

FP 2377652NA 74A0D22961540 SD 31 Jul 2026 ADD 3 Aug 2026 TN 1Z6E967R0338472181

8/3/2026 #2377652NA 74A0D22961540 ELLA WHITEFORD BOBLUS2BOTM 1 UPS1Z6E967R0338472181 352283 8/4/2026 8/3/2026 #2377652NA 74A0D22961540 ELLA WHITEFORD GATLUS2ABOTS 1 UPS1Z6E967R0338472181 352284 8/4/2026 2377652NA / 74A0D22961540