Re: Order #2379383NA confirmed

Dear Melissa, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. I'm so sorry to hear about this experience — that sounds genuinely mortifying, especially somewhere as special as Fiji, and the last thing we want is for you to feel that way in something you bought to feel great in. To help us assess the fabric issue properly, would you be able to send us a couple of photos of the swimwear itself (not being worn) held against something like your palm or the back of your hand? This just helps us clearly see the level of sheerness you're describing when the fabric is wet or against skin. Please rest assured, we would never ask for or need any photos of you wearing the items — just the garments on their own is perfect. Once we've had a chance to review this, we'll be able to advise on the best resolution for you, whether that's a refund or credit note. Thank you again for your patience, and for letting us know so we can make this right. Kindest, Nikka

2379383NA / DOD: July 7, 2026

Dear Melissa, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your reported fabric issue and wanted to please remind you that we’re awaiting your response to proceed further. To help us assess the fabric issue properly, would you be able to send us a couple of photos of the swimwear itself (not being worn) held against something like your palm or the back of your hand? This just helps us clearly see the level of sheerness you're describing when the fabric is wet or against skin. Please rest assured, we would never ask for or need any photos of you wearing the items — just the garments on their own is perfect. Once we've had a chance to review this, we'll be able to advise on the best resolution for you. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Melissa, Thank you so much for sending through the photos! We’ve checked the photos with our team, and we can confirm that the bikini is not considered see-through when worn as intended. However, we completely understand how the fabric may appear more translucent when it is wet and pressed directly against the skin. This can happen with swimwear fabrics, particularly when they become saturated with water, as the material can temporarily appear more transparent than it does when dry. That said, we truly understand how uncomfortable and embarrassing this experience must have been. We’re also very grateful for your continued support of Triangl as one of our valued VIP customers. As a gesture of appreciation, we’d be more than happy to offer you a one-time exception and replace the bikini for you. You may choose a different bikini (of the same price as your original order) with a different material to avoid this kind of situation again. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). Thank you again for your patience and understanding, Melissa. We truly appreciate having you as part of the Triangl family! Kindest, Nikka

OTE 2379383NA SM adv - Explain that item is not see through but since she is a VIP, we will be more than happy to replace

Dear Melissa, Thank you for sending your choices! I have filed a request to have your new MICA - MULBERRY - Top / S :: Bottom / S / Standard / Normal and FREDY - MULBERRY Textured Short - XS shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to your current items, no need to send them back. Your RA number for the replacement is: 2379383NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

OTE 2379383NA / 2379383NAEX PROCESSED: 8/12/2026 NEW ORDER: 2404166NA - NOT ELIGIBLE FOR EX/RF