Re: Return Item from Order #2375821NA

Hi Mackenzie, Thank you for getting in touch - we love hearing from you and value your feedback. What was the reason your MALA - MACA set wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)? Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Denise xx

pending approval 2375821NA dod July 2, 2026

Dear Mackenzie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Gelou

Hi Mackenzie, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - MACA Yellow Velvet Balconette Bikini Top S and Bottom S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2375821NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

REFUND #2375821NA 2375821NARF

2375821NA Dispatch Note request

Dear Mackenzie, Thank you for reaching out to us. I've attached a copy of the Dispatch Note to this email for your convenience. Please complete the dispatch note and include it inside your return parcel along with the item(s) you're returning. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x

WH 8/3/2026 #2375821NA 2375821NARF MECKENZIE IBARRA TIEMACBBOTS 1 FEDEX1195267024540009457800875118700840 352687 8/5/2026 8/3/2026 #2375821NA 2375821NARF MECKENZIE IBARRA MALMACTOPS 1 FEDEX1195267024540009457800875118700840 352688 8/5/2026