CUSTOMER2026-07-13 23:12:43· chat/gorgias_chat
Hello I need return my order because is verry little
AI_AGENT2026-07-13 23:12:55· chat/api
Hi, welcome to TRIANGL! Sorry about the fit. To check your return options for this order, please log in to your account and send us the request again.
AI_AGENT2026-07-13 23:13:26· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can request a return within 14 days of receipt. Returns need to be in original condition with the hygiene seal and returns tag still attached, and the full set must be returned (top and bottom) for a refund, unless you’re exchanging for size.
To start, use the returns portal: [http://triangl.com/a/returns](http://triangl.com/a/returns). Once your request is approved, you’ll receive a Return Authorization (RA) number by email with the full instructions.
Also, TRIANGL does not provide prepaid return labels, so return shipping is your responsibility using a tracked shipping service.
You can leave your email address here so the team member can contact you, and the expected waiting time for a response in chat is 1 min.
AGENT2026-07-13 23:14:44· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
AGENT2026-07-13 23:14:52· chat/helpdesk
I'm sorry to hear the sizing didn't work for you.
AGENT2026-07-13 23:15:08· chat/helpdesk
Can you type in your order number, please?
AGENT2026-07-13 23:17:55· chat/helpdesk
Sorry, are you still there?
CUSTOMER2026-07-13 23:19:51· chat/gorgias_chat
#2385301NA
AGENT2026-07-13 23:20:12· chat/helpdesk
Thank you!
CUSTOMER2026-07-13 23:20:30· chat/gorgias_chat
I can't put because put number and mail
CUSTOMER2026-07-13 23:20:47· chat/gorgias_chat
You speak English
CUSTOMER2026-07-13 23:21:00· chat/gorgias_chat
Spanish
AGENT2026-07-13 23:21:16· chat/helpdesk
I can't but I'll a translator.
CUSTOMER2026-07-13 23:21:19· chat/gorgias_chat
I need change top
AGENT2026-07-13 23:21:29· chat/helpdesk
Feel free to write your message in Spanish
CUSTOMER2026-07-13 23:21:37· chat/gorgias_chat
Necesito cambiar mi top me salió muy chiquito y necesito mediano
CUSTOMER2026-07-13 23:22:10· chat/gorgias_chat
Y no puedo hacerlo podrás ayudarme
CUSTOMER2026-07-13 23:23:19· chat/gorgias_chat
Ayúdame porfavor
AGENT2026-07-13 23:24:15· chat/helpdesk
Gracias por esperar
AGENT2026-07-13 23:24:58· chat/helpdesk
Remitiré su solicitud a nuestro equipo de devoluciones para que la revisen. Recibirá un correo electrónico en un plazo de 24 a 48 horas.
AGENT2026-07-13 23:25:11· chat/helpdesk
Mientras tanto, ¿puedo ayudarle en algo más?
CUSTOMER2026-07-13 23:25:43· chat/gorgias_chat
Porfavor el top lo quiero mediano
CUSTOMER2026-07-13 23:25:50· chat/gorgias_chat
Nadamas era eso
CUSTOMER2026-07-13 23:26:13· chat/gorgias_chat
Es que lo queiro para un viaje en agosto 6 llegará
AGENT2026-07-13 23:26:51· chat/helpdesk
Entendido. Enviaré la solicitud ahora.
AGENT2026-07-13 23:30:17· chat/helpdesk
Disculpa, ¿sigues ahí?
CUSTOMER2026-07-13 23:31:04· chat/gorgias_chat
Muchas gracias si sigo aquí
CUSTOMER2026-07-13 23:31:22· chat/gorgias_chat
Es que no lo puedo hacer por la página pongo mi orden y no sale nada
AGENT2026-07-13 23:31:58· chat/helpdesk
Por favor, espere su correo electrónico y le proporcionarán las instrucciones.
AGENT2026-07-13 23:34:21· chat/helpdesk
Solo quería comprobar si seguimos conectados.
AGENT2026-07-13 23:37:48· chat/helpdesk
Parece que ya no estamos conectados. Finalizo esta conversación, pero puedes escribirnos cuando quieras si necesitas más ayuda. ¡Gracias y que tengas un buen día! xx
AGENT2026-07-13 23:38:39· chat/helpdeskINTERNAL
Hi, RT! For your assistance, please. Thank you! x
#2385301NA
Exchange top size POPPY - BLUE TANGO to M.
AGENT2026-07-15 06:15:00· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/230564084