CUSTOMER2026-07-21 23:21:19· chat/gorgias_chat
Hi, I keep getting this message when trying to check out - Credit and debit card payments aren’t available right now.
Refresh this page or try again later.
AI_AGENT2026-07-21 23:21:31· chat/api
Hi, welcome to TRIANGL! Sorry you’re running into that at checkout. What exact error message are you seeing?
CUSTOMER2026-07-21 23:21:46· chat/gorgias_chat
Credit and debit card payments aren’t available right now.
Refresh this page or try again later.
AI_AGENT2026-07-21 23:21:57· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
In the meantime, expected waiting time for a response in chat is 1 min. If you’d like, you can leave your email address here so the team can reach you after I connect you.
AGENT2026-07-21 23:22:39· chat/helpdesk
Hi!
AGENT2026-07-21 23:22:58· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-07-21 23:23:23· chat/helpdesk
I'm sorry to hear that you're having trouble placing an order, Elizabeth.
CUSTOMER2026-07-21 23:23:26· chat/gorgias_chat
Hi, I am trying to check out and I've tried on my computer and on my phone. Both times I am receiving the following message - Credit and debit card payments aren’t available right now.
Refresh this page or try again later.
AGENT2026-07-21 23:23:36· chat/helpdesk
Are you using a smartphone or tablet?
CUSTOMER2026-07-21 23:23:51· chat/gorgias_chat
I've tried on smart phone and on my laptop
AGENT2026-07-21 23:24:20· chat/helpdesk
Would you mind sending a screenshot of the error that you are getting, please?
AGENT2026-07-21 23:26:43· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-07-21 23:27:57· chat/helpdesk
Thanks! Have you tried refreshing your browser and clearing the cache?
CUSTOMER2026-07-21 23:29:20· chat/gorgias_chat
yes
AGENT2026-07-21 23:29:51· chat/helpdesk
How about using a different device/browser?
CUSTOMER2026-07-21 23:30:21· chat/gorgias_chat
I've tried multiple devices
AGENT2026-07-21 23:31:16· chat/helpdesk
Noted, Elizabeth.
AGENT2026-07-21 23:31:43· chat/helpdesk
I will need to endorse this to our Orders Team for further checking. Kindly wait for an update via email within 24 hours.
CUSTOMER2026-07-21 23:32:14· chat/gorgias_chat
ok thanks
AGENT2026-07-21 23:32:26· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today? :)
CUSTOMER2026-07-21 23:32:33· chat/gorgias_chat
no, that's it. thanks
AGENT2026-07-21 23:33:09· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
AGENT2026-07-21 23:35:33· chat/helpdeskINTERNAL
Hi Orders, for your assistance, please. Thank you. xx
"I keep getting this message when trying to check out - Credit and debit card payments aren’t available right now. Refresh this page or try again later. I've tried multiple devices"
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/c114d5ab-a792-4687-8052-2fe6940ec192-image-41e73470-16d9-4f8b-a7ce-b0e09b5cd8e1.png
AGENT2026-07-22 01:12:27· email/helpdesk
Dear Elizabeth,
Thank you for choosing Triangl! We're sorry to hear you're having problems placing your order. Let's get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices.
To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below:
(1) Go to http://www.triangl.com/ and choose your region.
(2) Choose the item(s) you would like to purchase and ADD TO CART.
(3) Select CHECKOUT then continue to the next step.
(4) Enter your email, billing/shipping address and select Continue to proceed to the next step.
NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created.
(5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors.
(6) Click 'Ship To Me Now'
(7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal.
(8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure.
We hope the steps above work. If not, please do not hesitate to reply to this email so we can assist you further.
Kindest,
Katrina x