Re: Change Order Address

Dear Marina, Thank you for reaching out, and I'm sorry to hear about the shipping address mix-up. I completely understand how concerning this must be. Please note that the address entered at checkout is the exact address forwarded to FedEx. I've checked your order, and it has already been processed and handed over to the courier for dispatch, so we're no longer able to amend or cancel it. Unfortunately, FedEx can only reroute a shipment if the new address is within the same state and country as the original shipping address. As your requested address is in Florida and the parcel is addressed to Texas, we're unable to request a reroute. The alternative option would be to arrange for the parcel to be returned to our warehouse. Once the return is confirmed, we'd be happy to reprocess your order as a one-time courtesy and ship it to your Florida address, subject to stock availability at the time of reprocessing. Please note that arranging the return and receiving the parcel back at our warehouse can take up to two weeks, after which we'll be able to reprocess your order. If you're happy to proceed with this option, please let us know, and we'll arrange the return with FedEx. We look forward to your reply. Kindest, Trish

Dear Marina, You're very welcome, and thank you so much for your understanding. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish