Re: Conversation with Tori Bradley

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1. CUSTOMER2026-07-18 17:38:37· chat/gorgias_chat
   Hello I have a discount code in my email but when I try to apply it it says it’s not valid
2. AI_AGENT2026-07-18 17:38:54· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. For discount codes, please note we do not offer discount or promo codes and we don’t run sales, so there is no sale section on the website. Prices stay consistent year-round. A team member can review why the specific code you received in your email isn’t applying. You should hear back from a live agent within 1 min in this chat.
3. CUSTOMER2026-07-18 17:40:58· chat/gorgias_chat
   I got an email to complete a survey and get $20 dollars off and completed it and now the code isn’t working
4. AGENT2026-07-18 17:41:17· chat/helpdesk
   Hi there! I’m Kelly, and I'll be helping you today. :)
5. AGENT2026-07-18 17:41:44· chat/helpdesk
   Do you mind sending a screenshot of that email?
6. CUSTOMER2026-07-18 17:42:33· chat/gorgias_chat
   Sure, here it is
7. AGENT2026-07-18 17:43:08· chat/helpdesk
   Okay.
8. AGENT2026-07-18 17:45:04· chat/helpdesk
   Thank you. Can you also double check the sender?
9. CUSTOMER2026-07-18 17:46:48· chat/gorgias_chat
   It’s the same email that I get all of my shipping information from
10. AGENT2026-07-18 17:46:55· chat/helpdesk
    Thanks for confirming. At the moment, we don't have promo codes that are running. I'm really so sorry for the confusion. I don't think this email is from us.
11. CUSTOMER2026-07-18 17:47:33· chat/gorgias_chat
    Unfortunately I know it is because it was a survey about what I liked from your swimsuits
12. CUSTOMER2026-07-18 17:48:06· chat/gorgias_chat
    If your not going to uphold somthing your sending that is not okay
13. CUSTOMER2026-07-18 17:48:23· chat/gorgias_chat
    And it is the same email address that you always send from
14. AGENT2026-07-18 17:48:41· chat/helpdesk
    I understand but to be honest, we don't have any sales, discounts or promo codes or coupons at all because we carry the same range all year round.
15. CUSTOMER2026-07-18 17:49:28· chat/gorgias_chat
    You have an area to put discount codes when you are checking out so if you didn’t offer that it wouldn’t be there
16. CUSTOMER2026-07-18 17:49:49· chat/gorgias_chat
    I buy a lot of swimsuits from you guys and if you can’t uphold a $20 discount code, which is basically nothing that doesn’t look very good on your part.
17. AGENT2026-07-18 17:53:58· chat/helpdesk
    The website was designed with that however for future use, at the moment there's none. I'm really so sorry. I understand the frustration will relay it to the higher management. The the reason why we don't give discounts is that we don't want to keep the value of our swimmies and its our director's personal choice not to but we randomly offer free shipping.
18. CUSTOMER2026-07-18 17:54:51· chat/gorgias_chat
    So why am I receiving a discount code if you’re not going to uphold it?
19. CUSTOMER2026-07-18 17:56:43· chat/gorgias_chat
    The argument that it’s from someone else is not valid because it’s the same email address that I get all of your new drops from.
20. CUSTOMER2026-07-18 17:57:12· chat/gorgias_chat
    This is very upsetting and showing that you guys do not have very good customer service
21. AGENT2026-07-18 17:57:41· chat/helpdesk
    Again, I'm really so sorry for the confusion I already relay this to the higher management for review.
22. CUSTOMER2026-07-18 17:58:28· chat/gorgias_chat
    So you’re going to do nothing right now? There is no confusion, it’s just not being upheld.
23. AGENT2026-07-18 17:58:51· chat/helpdesk
    I totally understand how you feel and I know it is pretty upsetting. Can you give me a minute or 2, please.
24. AGENT2026-07-18 17:59:07· chat/helpdesk
    Let me double check on this.
25. CUSTOMER2026-07-18 17:59:20· chat/gorgias_chat
    Sure…
26. CUSTOMER2026-07-18 18:02:24· chat/gorgias_chat
    This is the same email:
27. AGENT2026-07-18 18:04:51· chat/helpdesk
    I appreciate the patience. My sincere apologies, Tori. Yes, you are correct we send this to VIP customers. May I ask, when did you receive the survey code?
28. CUSTOMER2026-07-18 18:05:51· chat/gorgias_chat
    I received this on 7/7
29. CUSTOMER2026-07-18 18:06:25· chat/gorgias_chat
    I am very upset with your customer service today.
30. AGENT2026-07-18 18:07:34· chat/helpdesk
    Got it. Thank you so much. My deepest apologies for the confusion. My bad, I'm really so sorry. I would need to forward your concern to the Orders Team to confirm the code. Unfortunately, the code is valid within 72 hours.
31. CUSTOMER2026-07-18 18:08:11· chat/gorgias_chat
    So why is that not stated in the email?
32. AGENT2026-07-18 18:08:25· chat/helpdesk
    Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
33. CUSTOMER2026-07-18 18:09:20· chat/gorgias_chat
    Are you AI
34. CUSTOMER2026-07-18 18:09:36· chat/gorgias_chat
    Because I’m not satisfied with my conversation today
35. AGENT2026-07-18 18:09:50· chat/helpdesk
    The complete information will be provided by the Orders team.
36. CUSTOMER2026-07-18 18:10:06· chat/gorgias_chat
    So no answer to my question
37. AGENT2026-07-18 18:10:37· chat/helpdesk
    No Tori, this is a live agent. Please do wait for the Orders Team further assistance regarding the survey discount code.
38. AGENT2026-07-18 18:10:53· chat/helpdesk
    They will get back to you as soon as they can.
39. AGENT2026-07-18 18:11:06· chat/helpdesk
    tbradley7@comcast.net - they will reach you on this email address.
40. AGENT2026-07-18 18:12:25· chat/helpdesk
    survey voucher code. ****
41. AGENT2026-07-18 18:12:35· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
42. AGENT2026-07-18 18:14:08· chat/helpdeskINTERNAL
    Hello, for your assistance. Thanks - survey voucher code is not working - received July 7
43. AGENT2026-07-18 18:15:11· chat/helpdesk
    It seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for reaching out to us. xx
44. AGENT2026-07-18 18:37:00· email/helpdesk
    Dear Tori, Thank you for reaching out! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I'm truly sorry to hear how frustrating this has been. I completely understand why you'd be disappointed, especially after taking the time to complete the survey and expecting to be able to use the code. I'd really like to investigate this for you. To do that, could you please send us a screenshot of the entire email, including the top portion showing the sender, subject line, and date received? Please also include the section showing the discount code and any terms or expiry details on the same page, uncut. If possible, we recommend opening the email on a computer before taking the screenshot so everything appears on a single page. Once we have the complete screenshot, we'll be happy to investigate this further for you. We look forward to your reply! Kindest, Trish
45. CUSTOMER2026-07-18 18:49:10· email/email
    Hello, I'm a little upset that I'm even having to prove this but here are these photos. It is the same email that I receive new drops from. And Kelly on the fast reply did not want to reach out to you guys until I further complained. I am not usually one to complain, but I do shop with you guys a lot and I am just upset that you won't uphold a $20 dollar discount which is really no money compared to how much I spend with you.
46. AGENT2026-07-18 19:32:07· email/helpdesk
    Dear Tori, Thank you for sending through the screenshots. I completely understand why you're upset, and I'm sorry that we've had to ask you for additional information. We really appreciate you taking the time to send them. Unfortunately, the images appear to be blurry when zoomed in, so we're unable to clearly read the details. Could you please send another screenshot of the entire email, ensuring that the following are clearly visible and readable in one uncut image: The sender's email address Your recipient email address The subject line and date received The discount code Any terms and conditions or expiry details If possible, we recommend opening the email on a computer before taking the screenshot, as this usually makes it easier to capture everything clearly on a single page. This helps us verify the email as a whole, including the sender, recipient, offer details, and any applicable terms or expiry information, without any information being omitted. Once we receive a clear screenshot with all of the above details visible, we'll be happy to review this further for you. Thank you for your cooperation, and we look forward to your reply! Kindest, Trish
47. CUSTOMER2026-07-18 23:15:16· email/email
    Unfortunately those images are not zoomed in. It is insane that I would have to go through all of this for $20 dollars off when I buy so many swimsuits from you each year and $20 dollars doesn't even make a dent. I also get accused of it being fake when your own employees didn't understand you sent it to VIP members. Unfortunately you will not be receiving anymore of my business.
48. AGENT2026-07-27 14:27:41· email/helpdesk
    Hi Tori, Thank you for reaching out to us. My name is Valerie and I will be assisting you. I understand you were sent a shipping fee discount code which you have not been able to use. It appears that the discount code was designed to expire after 48 hours of the email being received. If you're still interested in using it, you can go ahead and place an order as is and once you're done, you can send us the order number. Then, we will issue a refund to you for the shipping cost. On behalf of the team, I apologize unreservedly for how you were not assisted properly and efficiently. You can rest assured we will coach our team to make sure that this does not happen again. We look forward to receiving an order from you again soon. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. Kindest, Valerie Customer Care Manager TRIANGL Orders Team
49. CUSTOMER2026-07-27 18:46:21· email/email
    Good morning Valerie, I apologize for the inconvenience this may have caused. I do love your swimsuits and did not want to stop purchasing them but the customer service I received over a discount code did not equal the quality of your swimsuits. However I do appreciate this offer, I went ahead and the order number is #2397638NA Thank you for reaching out, and I am exiting to receive this swimsuit. Please let me know when you have issued the refund for shipping.
50. AGENT2026-07-28 03:09:51· email/helpdesk
    Dear Tori, Thank you for getting back to us and for your recent purchase. We will happily refund you the shipping fee for order #2397638NA. You should see the funds back in your account within 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company. Processing time will depend on your credit card provider. A separate email will be sent to you with your tracking information once the order is shipped. Be sure