CUSTOMER2026-07-10 21:47:20· chat/gorgias_chat
I am inquiring about a replacement request
AI_AGENT2026-07-10 21:47:33· chat/api
Hi, welcome to TRIANGL! I can see you’re asking about a replacement for your recent order.
If you’d like to swap size or fit within the same style, you can return just the piece you want to switch, or the full set if you prefer. Once the return is received and processed, we’ll send the replacement out with no additional shipping charge.
Your recent order was delivered on 18 June, so this request is now outside our standard 14-day exchange window. Our team does their best to be flexible where possible, but we cannot promise an exception here in chat.
If the item is faulty or damaged, please send your order number and a short description of the issue and we’ll have the team review it.
If this is a standard replacement or exchange request outside the 14-day window, please let us know whether you want to replace the top, the bottom, or the full set.
CUSTOMER2026-07-10 21:48:34· chat/gorgias_chat
I received an email from triangl asking if I want to return or exchange. I responded that I wanted to exchange it with a specific item in your store of equal value and I haven't heard back for days. How do I reach a support rep??
AI_AGENT2026-07-10 21:48:43· chat/api
Hi, welcome to TRIANGL! Thanks for getting back to us, Maya.
Please hold on for a moment while I transfer the chat. You should hear from a live team member shortly, and the expected waiting time for a response in chat is 1 min.
Since you already responded to our email and you’ve not heard back for days, a support rep will need to review your exchange request and get you an update.
In the meantime, please share the order number (from your confirmation email) and the item you want to exchange for, so the team can check it right away.
AGENT2026-07-10 21:49:25· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-07-10 21:49:49· chat/gorgias_chat
It is request # 0CC58B2949503. Order #2366810NA.
CUSTOMER2026-07-10 21:49:53· chat/gorgias_chat
Hi Kelly
AGENT2026-07-10 21:49:54· chat/helpdesk
We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
Can I get your order number, please?
CUSTOMER2026-07-10 21:50:53· chat/gorgias_chat
I don't want to miss the 14 day window. The conversation with them is now several days old. Please guarantee to me that it can be exchanged still. I did not know this chat was an option.
AGENT2026-07-10 21:51:36· chat/helpdesk
Did you place a new order?
CUSTOMER2026-07-10 21:51:53· chat/gorgias_chat
No. I was not asked to.
CUSTOMER2026-07-10 21:52:19· chat/gorgias_chat
I wanted to send this one back and receive the replacement. I was never instructed to.
AGENT2026-07-10 21:52:48· chat/helpdesk
Do you mind checking your spam and junk folder.
The Returns Team sent you an email yesterday.
CUSTOMER2026-07-10 21:54:31· chat/gorgias_chat
OMG I feel so terrible. I did receive this and totally missed it. Is there a deadline for me to order the new one? I can't order it for another week or so.
AGENT2026-07-10 21:55:22· chat/helpdesk
Can you go ahead and try the code?
Not sure if the code is still valid. If not, I need to forward your concern back to the Returns team for the new code.
CUSTOMER2026-07-10 21:55:22· chat/gorgias_chat
I just don't have the disposable income. This was a gift for my daughter.
CUSTOMER2026-07-10 21:55:51· chat/gorgias_chat
Will do so now
AGENT2026-07-10 21:55:55· chat/helpdesk
I understand.
Are you willing to wait? Or would you like to get a new style instead?
AGENT2026-07-10 21:58:56· chat/helpdesk
Checking up on how things are going.
CUSTOMER2026-07-10 21:59:37· chat/gorgias_chat
https://triangl.com/products/maia-mato-red-terry-towelling-scoop-bikini-set?_pos=1&_sid=cd4e36b6f&_ss=r&component_option_values=3609358925920%2C3609291128928%2C3609291194464%2C3609291325536
CUSTOMER2026-07-10 21:59:53· chat/gorgias_chat
Do you have stock of the large cheekiest of this item?
CUSTOMER2026-07-10 21:59:58· chat/gorgias_chat
That's what she needs
CUSTOMER2026-07-10 22:00:12· chat/gorgias_chat
It wasn't available when they reaponded
CUSTOMER2026-07-10 22:00:27· chat/gorgias_chat
Responded*
AGENT2026-07-10 22:00:39· chat/helpdesk
I think we do.
Both in standard and side tie bottoms
CUSTOMER2026-07-10 22:00:41· chat/gorgias_chat
Are you able to check for me please? That would be ideal
CUSTOMER2026-07-10 22:00:56· chat/gorgias_chat
Standard! That would be the easiest
CUSTOMER2026-07-10 22:01:08· chat/gorgias_chat
I need the return instructions
AGENT2026-07-10 22:01:14· chat/helpdesk
Sorry but only the Returns Team can confirm. :(
AGENT2026-07-10 22:01:25· chat/helpdesk
Did you place a new order?
CUSTOMER2026-07-10 22:01:38· chat/gorgias_chat
Not yet. I will, possibly tomorrow.
CUSTOMER2026-07-10 22:01:57· chat/gorgias_chat
I will verify that the code works now.
CUSTOMER2026-07-10 22:02:00· chat/gorgias_chat
Please hang on
AGENT2026-07-10 22:02:04· chat/helpdesk
I see. I don't think the code will work by tom.
CUSTOMER2026-07-10 22:03:09· chat/gorgias_chat
It doesn't. Just confirmed it.
CUSTOMER2026-07-10 22:03:32· chat/gorgias_chat
Can you please ask for a new one and make it valid for a few days? I would massively appreciate it!
AGENT2026-07-10 22:04:22· chat/helpdesk
Thanks. Allow me to forward your concern back to the Returns Team.
Kindly give them 24 hours - 48 hours to get back to you via email.
Kindly monitor your spam and junk folder too as some emails ends up there.
AGENT2026-07-10 22:04:47· chat/helpdesk
In the meantime, is there anything else that I can help you with?
CUSTOMER2026-07-10 22:05:03· chat/gorgias_chat
No that would be it thank you!
AGENT2026-07-10 22:05:08· email/helpdeskINTERNAL
hello, need a new code. Thank you
- # 0CC58B2949503. Order #2366810NA.
AGENT2026-07-10 22:05:14· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-07-11 05:23:29· chat/helpdeskINTERNAL
replied in latest https://triangl.gorgias.com/app/ticket/228748317