Re: New customer message on July 6, 2026 at 4:35 am

Dear Jennifer, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Bernadette

If no update by July 08, please follow up. #2363538NA | 529136062391 No tracking update in MEMPHIS, TN since 6/18/26 2:35 AM Request #SFC39104098 created.

Hi Jennifer, It's Jesselle here from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we sent an email to FedEx about your order. They've requested us to provide a detailed description of the package and its contents, as well as the value, to help with the search. They are actively searching for your parcel, and we are now waiting for their next update. You can rest assured that we will continually make follow-ups until this is resolved to your satisfaction. We are working in the background for you. We will send you an update once we have a final solution to share with you. Please expect another email from us again soon. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Jesselle X

#2363538NA | 529136062391 Shiela 7/15/2026 7:19 PM Your request is submitted successfully You will receive a confirmation email shortly containing your support ticket SFC39906734 and details about your claim refund

Hi Jennifer, First of all, thank you for your patience in waiting thus far for any feedback from us. After further investigation by our courier, we're sad to report that your order #2363538NA is determined to be lost in transit. We know how excited you must be for your order, and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: We await your reply! Kindest, Trish

Dear Jennifer, Thank you for providing your shipping address. Before we create your replacement order, we'd just like to confirm one detail. The address you recently provided lists the city as St. Louis, Missouri, whereas your original order was addressed to Creve Coeur, MO 63141. Could you please confirm which city you'd like us to use for your replacement shipment? Once we receive your confirmation, we'll arrange your replacement order as quickly as possible. We look forward to your reply. Kindest, Trish

Dear Jennifer, Thank you for confirming your shipping address. We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2393581NA to be shipped to: Jennifer Barton 10824 Rondelay Dr St. Louis, MO 63141 United States +1 818-404-5773 Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. We sincerely appreciate your patience and understanding throughout this process, and we're glad we could arrange a replacement for you. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish