31,919 tickets1-100

Re: ORDER #2383294NA

Mikyla Hickey 路 mikyla.hickey@gmail.com 路 Gorgias #232141877

closed
Opened
24 Jul 2026, 06:35
Closed
29 Jul 2026, 00:50
Assignee
Nikka - Returns Team
Order
2398340
returnsreturns_clarificationreturns_mgtreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-24 06:35:14路 email/helpdesk
    Dear Mikyla, We are reaching out regarding your Exchange request for order 2383294NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Denise
  2. AGENT2026-07-24 06:35:57路 email/helpdeskINTERNAL
    CLARIFICATION - INCORRECT SKU IN WH EX 2383294NA 4511E02957276 SD 15 Jul ADD 21 Jul WH 7/21/2026 7/21/2026 #2383294NA 4511E02957276 Mark Gaskin STAALIBBOTM 1 R621464014222983 35641 7/21/2026
  3. CUSTOMER2026-07-24 23:43:20路 email/email
    Hi Denise, Sorry about that mix up. I returned the Maia Aline Pink Bikini Top in size S++ (circled below) and wanted to exchange it for a Medium. When I originally opened the clear plastic bag with the top in it, the bag completely ripped into pieces - so I placed the top back in the bag that came with the bottoms. Could that be the confusion? It's definitely the top that I returned as I still have the bottoms here with me - see photo attached. Please let me know if you need any more information
  4. CUSTOMER2026-07-28 07:35:32路 email/email
    Hi Denise, Could you please provide an update on this exchange as soon as possible? The package was returned to your Melbourne depot seven days ago. I am leaving for Europe next week and was hoping to receive the replacement before I depart.
  5. AGENT2026-07-29 00:50:02路 email/helpdesk
    Dear Mikyla, Thanks for confirming! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note鈥攚hen multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We're pleased to inform you that your exchange for the MAIA - ALINA - Top / M has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help! Kindest, Nikka
  6. AGENT2026-07-29 00:50:22路 email/helpdeskINTERNAL
    2383294NA / 4511E02957276 PROCESSED: 7/29/2026 NEW ORDER: 2398340NA
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