Dear Mikyla,
We are reaching out regarding your Exchange request for order 2383294NA.
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double-check this and process your request as soon as possible.
Kindest,
Denise
AGENT2026-07-24 06:35:57Ā· email/helpdeskINTERNAL
CLARIFICATION - INCORRECT SKU IN WH
EX 2383294NA 4511E02957276
SD 15 Jul
ADD 21 Jul
WH 7/21/2026
7/21/2026 #2383294NA 4511E02957276 Mark Gaskin STAALIBBOTM 1 R621464014222983 35641 7/21/2026
CUSTOMER2026-07-24 23:43:20Ā· email/email
Hi Denise,
Sorry about that mix up.
I returned the Maia Aline Pink Bikini Top in size S++ (circled below) and
wanted to exchange it for a Medium.
When I originally opened the clear plastic bag with the top in it, the bag
completely ripped into pieces - so I placed the top back in the bag that
came with the bottoms. Could that be the confusion?
It's definitely the top that I returned as I still have the bottoms here
with me - see photo attached.
Please let me know if you need any more information
CUSTOMER2026-07-28 07:35:32Ā· email/email
Hi Denise,
Could you please provide an update on this exchange as soon as possible? The
package was returned to your Melbourne depot seven days ago.
I am leaving for Europe next week and was hoping to receive the replacement
before I depart.
AGENT2026-07-29 00:50:02Ā· email/helpdesk
Dear Mikyla,
Thanks for confirming!
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Just a quick noteāwhen multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay.
We're pleased to inform you that your exchange for the MAIA - ALINA - Top / M has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Nikka
AGENT2026-07-29 00:50:22Ā· email/helpdeskINTERNAL
2383294NA / 4511E02957276
PROCESSED: 7/29/2026
NEW ORDER: 2398340NA
Replies are sent through Open Doors, so they stay on the customer record.