31,243 tickets1-100

Re: Order #2366122NA

Teak Sittipunt Ā· teaksittipunt@gmail.com Ā· Gorgias #229820311

closed
Opened
8 Jul 2026, 16:03
Closed
11 Jul 2026, 03:27
Assignee
Joanna - Returns Team
Order
2366323
returnsreturns_approvedreturns_clarificationreturns_mgttrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-08 16:03:10Ā· email/helpdesk
    Dear Teak, We have received your Refund Request for Order Number #2366122NA Upon checking, your original Order #2366122NA was processed as Order #2366323NA. After reviewing your request, I'm afraid we're unable to approve it at this time because the items you've requested don't match the items included in the order that was shipped. Can you please confirm the Style Name + Top & Bottom Sizes + Bottom Shape of the sets for you want to return for a refund? Kindest, Kiara
  2. AGENT2026-07-08 16:03:33Ā· email/helpdeskINTERNAL
    PENDING APPROVAL / #2366122NA 79644B2952221 / REPROCESSED AS 2366323NA
  3. CUSTOMER2026-07-08 16:19:16Ā· email/email
    Hi Kiara, When I placed the original order, I emailed your team about switching out the Vinca Votto for the Vinca Maca. You can see the email thread below from June 17 with a confirmation from your team. Both are size M top, size XS bottoms. Let me know, and thanks. [image: Screenshot 2026-07-08 at 12.18.03 PM.png]
  4. CUSTOMER2026-07-10 14:48:35Ā· email/email
    Hi, following up on this - please let me know!
  5. AGENT2026-07-11 03:26:33Ā· email/helpdesk
    Hi Teak, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: 1. SOFI - COOKIE Halter Bikini Top M and Bottom XS / Tie-side / Cheekiest 2. VINCA - MACA Yellow Velvet Triangle Bikini Top M and Bottom XS / Tie-side / Cheekiest (Send the 2 full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 79644B2952221 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
  6. AGENT2026-07-11 03:27:37Ā· email/helpdeskINTERNAL
    REFUND #2366122NA 79644B2952221 paid order 2366122NA / returning items from reprocessed 2366323NA
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