Dear Teak,
We have received your Refund Request for Order Number #2366122NA
Upon checking, your original Order #2366122NA was processed as Order #2366323NA.
After reviewing your request, I'm afraid we're unable to approve it at this time because the items you've requested don't match the items included in the order that was shipped.
Can you please confirm the Style Name + Top & Bottom Sizes + Bottom Shape of the sets for you want to return for a refund?
Kindest,
Kiara
AGENT2026-07-08 16:03:33Ā· email/helpdeskINTERNAL
PENDING APPROVAL / #2366122NA 79644B2952221 / REPROCESSED AS 2366323NA
CUSTOMER2026-07-08 16:19:16Ā· email/email
Hi Kiara,
When I placed the original order, I emailed your team about switching out
the Vinca Votto for the Vinca Maca. You can see the email thread below from
June 17 with a confirmation from your team.
Both are size M top, size XS bottoms.
Let me know, and thanks.
[image: Screenshot 2026-07-08 at 12.18.03āÆPM.png]
CUSTOMER2026-07-10 14:48:35Ā· email/email
Hi, following up on this - please let me know!
AGENT2026-07-11 03:26:33Ā· email/helpdesk
Hi Teak,
Thank you for confirming your return request ā weāre sorry to hear your order didnāt meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund:
1. SOFI - COOKIE Halter Bikini Top M and Bottom XS / Tie-side / Cheekiest
2. VINCA - MACA Yellow Velvet Triangle Bikini Top M and Bottom XS / Tie-side / Cheekiest
(Send the 2 full sets and bags/pouches in their original plastic packaging.)
Return Authorization (RA) Number: 79644B2952221
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joanna
AGENT2026-07-11 03:27:37Ā· email/helpdeskINTERNAL
REFUND #2366122NA 79644B2952221
paid order 2366122NA / returning items from reprocessed 2366323NA
Replies are sent through Open Doors, so they stay on the customer record.