Re: Order #2381695NA confirmed

Dear Nada, Thank you for reaching out! I'd be happy to help with your size change. Unfortunately, the VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Top in size L is currently out of stock with no confirmed ETA yet, so we're unable to make the change at this time. I'm so sorry for the disappointment. Alternatively, if you need your bikinis urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Let us know how you’d like to proceed. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you. Kindest, Trish

Consulting Ms. Yvonne. Thank you. x

Dear Nada, Thank you for getting back to us. Since your original order includes the bundle FREDY - MINT SLICE STRIPE Terry Towelling Short paired with VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Set, we’re unable to swap the shorts for a skirt, even if they are the same price, as the bundle discount only applies to the original set configuration. However, you’re welcome to choose an alternative bikini + shorts bundle instead, and we’ll be happy to check availability for you. Just let us know your preferred new style and we’ll assist right away. We thank you for your continued patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Dear Nada, Thank you for your email. I'm happy to let you know that the ELLI - PETALI PINK Short in XS is currently available. However, as mentioned previously, your original order includes the FREDY - MINT SLICE STRIPE Terry Towelling Short as part of a bundle with the VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Set. Because of this, we're unable to replace just the shorts while keeping the original Mint bikini, as the bundle pricing only applies to that specific combination. If you'd like to choose the ELLI - PETALI PINK Short, you would also need to replace the VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Set with the matching bikini from the same bundle. Alternatively, if you'd prefer to cancel the shorts altogether, please let us know and we'll review the available options for your order. We look forward to your reply. Kindest, Anna x

Dear Nada, Thank you for your prompt response! We removed your FREDY - MINT SLICE STRIPE Terry Towelling Short from our system as you requested. Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested. We’re also pleased to let you know that your refund of €63.20 has been successfully processed. Your refund transaction ID is 24473056. The funds should appear in your account within 3–7 business days, depending on your card provider. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order: VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Top in S MINT SLICE STRIPE Terry Towelling Bikini Bottom in XXS / Tie-side / Cheeky VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top in M BUTTER CROCHET STRIPE Bikini Bottom in XS / Tie-side / Cheeky Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks. Let us know if you’d like to proceed with the changes. We awaitg your reply! Kindest, Anna

Dear Nada, Thank you for your email. At the moment, we have not yet arranged shipment for your order, as we were waiting for your confirmation of the changes outlined in our previous email. To proceed, could you please confirm that you would like to receive the following items: VINCA - MINT SLICE STRIPE Terry Towelling Triangle Bikini Top in S MINT SLICE STRIPE Terry Towelling Bikini Bottom in XXS / Tie-side / Cheeky VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top in M BUTTER CROCHET STRIPE Bikini Bottom in XS / Tie-side / Cheeky Once we receive your confirmation, we'll immediately send the request to our shipper to process the changes. As soon as your order has been dispatched, we'll email you your tracking details. We look forward to your reply. Kindest, Anna x

Dear Nada, Thank you for getting back to us. We understand you wish to cancel your Order #2381695NA. The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund. You should see the funds back in your account within 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Jesselle

Hi Nada, You are more than welcome! We are glad to be of help. :) You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X