CUSTOMER2026-07-08 19:34:21· email/email
Hello,
It's been a few days since I've placed my order and I haven't received an
update that it has been shipped.
When I placed the order, it said it would be delivered within 3-5 business
days which would be this Friday at the latest.
Please advise.
AGENT2026-07-08 20:19:26· email/helpdesk
Hi Brianna,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your tracking information. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Jesselle X
CUSTOMER2026-07-09 17:17:44· email/email
I just got a notification that they created a shipping label in Hong Kong. How are they supposed to get all the way by tomorrow from Hong Kong?
AGENT2026-07-09 19:06:12· email/helpdesk
Hi Brianna,
Thank you for getting back to us.
The shipping notification you received indicates that a shipping label has been created in Hong Kong. At this stage, the package has not yet been scanned into transit.
We understand your concern about the expected delivery timeline, please note our processing takes 1–2 business days, and shipping typically takes 3–5 business days after that.
If you have other queries or requests, please do not hesitate to email us as we’d be more than happy to assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle
AGENT2026-07-13 14:38:29· email/helpdesk
Dear Brianna,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this delay has been.
We've identified that your shipment is currently being held or customs clearance because FedEx has requested additional information from the importer. Please rest assured that we're already coordinating directly with their clearance team and are providing the information they require to help move your shipment forward as quickly as possible.
At this stage, there is no action required from you. We'll continue to monitor the shipment closely and follow up with FedEx until the parcel is released and on its way to you.
We'll be back in touch as soon as we receive another update. Thank you for your patience and understanding while we work to get your order delivered.
Kindest,
Anna x
AGENT2026-07-13 14:39:38· email/helpdeskINTERNAL
If no update by July 15, please FF up with FedEx and inform CX too.
#2382804NA | 532552740117
Importer needs to provide tariff number.
Recommended action: Importer to provide.
Clearance instructions from the importer are required.
Recommended action: Importer must provide instructions.
Request #SFC39721011 created.
AGENT2026-07-20 12:57:03· email/helpdeskINTERNAL
Delivered
Tuesday, 14/07/2026 at 10:47
Signed for by: E.Jones