Will you please advise. I'd really like to get this shipped back w a label provided and refunded back to my credit card in entirety today.
Thanks. Caroline.
AGENT2026-07-24 10:44:54· email/helpdesk
Dear Caroline,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
I’ll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Jesselle
AGENT2026-07-28 07:53:36· email/helpdesk
Hi Caroline,
We’re very sorry to hear about the condition of your package when delivered, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further.
Upon checking, the Orders team have processed your full refund request last July 22. Your refund transaction ID is 24874718. The funds should appear in your account within 3–7 business days, depending on your card provider. I have also attached a copy of your credit note as reference.
In regards to the damaged item, no need to send this back. So please feel free to dispose of it.
If you have any questions, feel free to email us back.
Kindest,
Joanna
AGENT2026-07-28 07:53:44· email/helpdeskINTERNAL
2385409NA has been refunded in full by Orders team in https://triangl.gorgias.com/app/ticket/231573948
Replies are sent through Open Doors, so they stay on the customer record.