30,691 tickets1-100

Re: can i speak to someone pls, hii, so i shipped back my order and was wondering if u have received it ...

reina salloum 路 reinasalloum14@gmail.com 路 Gorgias #229529043

closed
Opened
6 Jul 2026, 22:43
Closed
6 Jul 2026, 22:54
Assignee
Unassigned
trianglai_answeredai_handoverai_next_genai_processingvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-06 22:43:14路 chat/gorgias_chat
    can i speak to someone pls
  2. AI_AGENT2026-07-06 22:43:27路 chat/api
    Hi, welcome to TRIANGL! Thanks for reaching out, I can see you just want to talk to someone. Please hold on for a moment while I transfer the chat. A live agent will be with you shortly, and the expected waiting time for a response in chat is 1 min.
  3. AGENT2026-07-06 22:44:09路 chat/helpdesk
    Hi! Anna, here! How can I help?
  4. CUSTOMER2026-07-06 22:44:49路 chat/gorgias_chat
    hii
  5. CUSTOMER2026-07-06 22:45:02路 chat/gorgias_chat
    so i shipped back my order and was wondering if u have received it
  6. CUSTOMER2026-07-06 22:45:10路 chat/gorgias_chat
    and i request for a refund
  7. AGENT2026-07-06 22:45:21路 chat/helpdesk
    I'm sorry to hear you had to return.
  8. CUSTOMER2026-07-06 22:45:31路 chat/gorgias_chat
    and it shows on DHL that it got delivered to u
  9. AGENT2026-07-06 22:45:32路 chat/helpdesk
    Were you able to send a copy of the postage receipt/tracking info of the returned items?
  10. CUSTOMER2026-07-06 22:46:33路 chat/gorgias_chat
    yes
  11. CUSTOMER2026-07-06 22:46:48路 chat/gorgias_chat
    and this is my order number from triangl: 075AD42949019
  12. AGENT2026-07-06 22:46:58路 chat/helpdesk
    Thank you!
  13. AGENT2026-07-06 22:47:01路 chat/helpdesk
    Hold on, please.
  14. CUSTOMER2026-07-06 22:47:35路 chat/gorgias_chat
    and it didn鈥檛 receive and email from u guys that it arrived
  15. CUSTOMER2026-07-06 22:47:41路 chat/gorgias_chat
    and that the refund is processed
  16. AGENT2026-07-06 22:47:50路 chat/helpdesk
    May I have the order number and RA number for this request?
  17. AGENT2026-07-06 22:48:44路 chat/helpdesk
    I understand where you're coming from. Please note that our Returns Team is not physically present in any of our warehouses and relies solely on reports.
  18. CUSTOMER2026-07-06 22:48:45路 chat/gorgias_chat
    RA number: 2357626NARF
  19. CUSTOMER2026-07-06 22:49:38路 chat/gorgias_chat
    it shows from DHL that it got delivered on the 1st of july
  20. AGENT2026-07-06 22:49:59路 chat/helpdesk
    Thank you!
  21. AGENT2026-07-06 22:50:16路 chat/helpdesk
    I will send a follow-up now and they'll respond via email as soon as they can.
  22. AGENT2026-07-06 22:50:22路 chat/helpdesk
    In the meantime, can I help you with anything else?
  23. CUSTOMER2026-07-06 22:51:08路 chat/gorgias_chat
    please i need my refund as soon as possible
  24. CUSTOMER2026-07-06 22:51:17路 chat/gorgias_chat
    and i sent the package back 6 days ago
  25. CUSTOMER2026-07-06 22:51:25路 chat/gorgias_chat
    and i haven鈥檛 received any email
  26. AGENT2026-07-06 22:52:41路 chat/helpdesk
    Your request has been forwarded and they'll get back to you as soon as possible.
  27. AGENT2026-07-06 22:52:46路 chat/helpdesk
    Can I help you with anything else?
  28. CUSTOMER2026-07-06 22:52:55路 chat/gorgias_chat
    no thank u
  29. AGENT2026-07-06 22:54:16路 chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  30. AGENT2026-07-06 22:54:28路 chat/helpdeskINTERNAL
    Escalated in https://triangl.gorgias.com/app/ticket/227023660
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