[Global-e Merchant Support - Request received] ''For your assistance please: Claire Guthrie''
Global-e Merchant Support · support+id47vv71-d23k4@globale-b2b.zendesk.com · Gorgias #229875349
closed
Opened
8 Jul 2026, 22:29
Closed
13 Jul 2026, 00:11
Assignee
Bernadette - Orders
ordersreturnstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-08 22:29:13· email/email
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The ticket (5865970) has been updated. To add additional comments, reply to this email.
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Customer Services, Jul 9, 2026, 01:29 GMT+3
Hi,
There were two payment attempts, but it appears that the first payment attempt was cancelled and did not go through.
Please find attached the payment cancellation confirmation.
AGENT2026-07-12 23:36:18· email/helpdesk
Dear Team,
Thank you for your update.
We appreciate your confirmation that there were two payment attempts and that the first payment attempt was cancelled and did not go through. We will relay this information to the customer.
Thank you for your assistance.
Kindest,
Bernadette x