11,901 tickets1-100

Conversation with Alice Stockburn

Alice Stockburn · alice.stockburn@hotmail.com · Gorgias #224869165

closed
Opened
6 Jun 2026, 20:47
Closed
7 Jun 2026, 02:23
Assignee
Reena - Returns Team
Order
2359265
retreturnstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-06 20:47:19· chat/gorgias_chat
    I submitted refund request 3 days ago
  2. AI_AGENT2026-06-06 20:47:37· chat/api
    Hi, welcome to TRIANGL! Thanks for reaching out about your refund request submitted 3 days ago. I'm going to escalate this ticket to our returns and refund specialist team so they can check the status and provide you with an update shortly.
  3. AGENT2026-06-06 20:48:05· chat/helpdesk
    Hi there! I’m Kelly, and I'll be helping you today. :)
  4. AGENT2026-06-06 20:48:22· chat/helpdesk
    Sorry to know that you haven't got an update. Let me check this for you. Do you mind sending me the order number?
  5. CUSTOMER2026-06-06 20:48:56· chat/gorgias_chat
    6FA37D2932116: Pending Approval
  6. AGENT2026-06-06 20:49:36· chat/helpdesk
    Thanks. One moment, please. I will submit a follow up request to the Returns Team.
  7. CUSTOMER2026-06-06 20:50:36· chat/gorgias_chat
    It’s quite bad as have two weeks to return
  8. AGENT2026-06-06 20:50:42· chat/helpdesk
    I appreciate the patience, Alice. I submitted a follow up request to the Returns Team regarding your refund. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  9. CUSTOMER2026-06-06 20:51:00· chat/gorgias_chat
    Why is there this pending protocole?
  10. CUSTOMER2026-06-06 20:51:43· chat/gorgias_chat
    With delays to hear back it makes returning things difficult in 2 weeks
  11. AGENT2026-06-06 20:52:28· chat/helpdesk
    I understand that this is urgent but only the Returns Team can assist you further on this as we use different tools. Rest assured that you will hear from them anytime today.
  12. AGENT2026-06-06 20:52:46· chat/helpdesk
    The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
  13. CUSTOMER2026-06-06 20:52:46· chat/gorgias_chat
    If it arrives at warehouse within two weeks but processed after will that be accepted?
  14. CUSTOMER2026-06-06 20:53:21· chat/gorgias_chat
    Yes which is 3 days ago? And it says 2 weeks from receiving not from return
  15. AGENT2026-06-06 20:55:12· chat/helpdesk
    Please note: Items must be received at our Return Address within 14 days of receiving your RA number.
  16. AGENT2026-06-06 20:56:05· chat/helpdesk
    You will be given another 14 days for the shipment.
  17. CUSTOMER2026-06-06 20:57:18· chat/gorgias_chat
    Okay so from when they send it?
  18. CUSTOMER2026-06-06 20:57:22· chat/gorgias_chat
    So from tomorrow
  19. AGENT2026-06-06 20:58:17· chat/helpdesk
    Once you receive the approval (RA Number) or the return address from the email.
  20. CUSTOMER2026-06-06 20:59:00· chat/gorgias_chat
    Ok thank you
  21. AGENT2026-06-06 20:59:28· chat/helpdesk
    You're most welcome. Anything else that I can hep you with?
  22. AGENT2026-06-06 20:59:56· chat/helpdeskINTERNAL
    Hello, for approval. Thank you - 6FA37D2932116 - https://triangl.gorgias.com/app/ticket/224507849
  23. AGENT2026-06-06 21:02:58· chat/helpdesk
    It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
  24. AGENT2026-06-07 02:23:37· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/224496847
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