Hi, welcome to TRIANGL!
The issue you're having with the returns page could be due to a few common reasons. Please check that your order number and email address exactly match your order confirmation email, with no extra spaces or dashes. Try copying and pasting the order number instead of typing it, and ensure you're using the same email you used at checkout.
If your order was delivered recently, the system might need up to 24 hours to update, so please try again after some time.
You can access the returns portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
If these tips don't help, the returns team can manually process your return. For that, we'll need your order number and a screenshot of the error. To proceed, please verify your order using the verification button.
Could you please authenticate your order for us to help you further?
CUSTOMER2026-06-22 12:23:55· chat/gorgias_chat
Do I get an email when my return is approved
AI_AGENT2026-06-22 12:24:36· chat/api
Yes, you will receive an email notification once your return request is approved. This email will include the next steps and the full return instructions, including the correct return address.
For your reference, here is the returns portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Is there anything else I can help you with?
Replies are sent through Open Doors, so they stay on the customer record.