CUSTOMER2026-06-09 15:51:29· chat/gorgias_chat
Can i cancel the exchange please?
AI_AGENT2026-06-09 15:51:54· chat/api
Hi, welcome to TRIANGL!
I understand you want to cancel your exchange request. I'll connect you with a team member who can review and assist you with this. A live agent will be with you shortly to help.
CUSTOMER2026-06-09 15:52:24· chat/gorgias_chat
my order number - 2352416NA
AGENT2026-06-09 15:52:40· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
CUSTOMER2026-06-09 15:52:40· chat/gorgias_chat
i want to cancel my exchange so i can make a full return
AGENT2026-06-09 15:52:58· chat/helpdesk
I will endorse and make a follow up on this matter with our Returns Team. May I know the return request # (if requested through the website) and your email address, please?
CUSTOMER2026-06-09 15:53:24· chat/gorgias_chat
3134f32935924
CUSTOMER2026-06-09 15:53:50· chat/gorgias_chat
vvanessacarusoo@gmail.com
AGENT2026-06-09 15:56:17· chat/helpdesk
Thanks. I have forwarded this concern to our Returns Team for a follow up and you should expect an update from them and this might be from this point up to 24 - 48 hours.
CUSTOMER2026-06-09 15:56:52· chat/gorgias_chat
sounds good thank you
AGENT2026-06-09 15:58:12· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
AGENT2026-06-09 16:00:13· chat/helpdesk
Are you still there?
AGENT2026-06-09 16:02:15· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-06-09 16:02:22· chat/helpdeskINTERNAL
Hi Returns,
Concern - Cancel exchange
cx - Can i cancel the exchange please?
my order number - 2352416NA
3134f32935924
vvanessacarusoo@gmail.com
Thanks.
AGENT2026-06-09 16:44:13· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/225362810