I wanted to email you guys because about a month or less ago, I got the jave blue crochet balconette bikini set in the size small. When it arrived, there was already a ripped thread, which continued to grow into a big hole and now the hole material is ripped. I just wanted to discuss if I could get an exchange for the swimsuit I bought because it was damaged when it arrived.
AGENT2026-06-24 06:49:48· email/helpdesk
Hi Harper,
We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further.
To proceed, may we kindly ask that you send us a separate email using the same email address you used when placing your order. Please include the following in the email subject line:
In relation to ticket 227197824.
Once received, our team will review the details and assist you accordingly. We look forward to hearing from you soon.
Kindest,
Joanna xx
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