Kate Newman · kate.newman100@icloud.com · Gorgias #225553941
closed
Opened
10 Jun 2026, 16:20
Closed
13 Jun 2026, 07:07
Assignee
Reena - Returns Team
returns_follow-uptrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-06-10 16:20:17· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Kate
Lastname:
Newman
Email:
kate.newman100@icloud.com
Phone:
+12107166422
Ordernumber:
2348388NA
Body:
Hi,
I originally submitted my exchange inquiry on Thursday and
received a response on Monday regarding the VINCA - MATO Top
being low in stock. I replied with a few follow-up questions but
haven't heard back yet, so I wanted to follow up.
I need these exchanges completed and delivered by June 19, so I'm
hoping to get clarification as soon as possible.
Could you please confirm:
• If I place a new order for the VINCA - MATO Red bikini set now
to secure it, can I then exchange only the tops from my other
bikini sets and keep the bottoms?
• How should I send the exchange items back? Will a return label
be provided, or are there specific instructions I should follow?
I'd really appreciate any guidance you can provide, as I'm trying
to make sure I complete the exchange process in time.
Thank you!
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------