31,919 tickets1-100

New customer message on June 11, 2026 at 12:20 am

Kate Newman · kate.newman100@icloud.com · Gorgias #225553941

closed
Opened
10 Jun 2026, 16:20
Closed
13 Jun 2026, 07:07
Assignee
Reena - Returns Team
returns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-10 16:20:17· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Kate Lastname: Newman Email: kate.newman100@icloud.com Phone: +12107166422 Ordernumber: 2348388NA Body: Hi, I originally submitted my exchange inquiry on Thursday and received a response on Monday regarding the VINCA - MATO Top being low in stock. I replied with a few follow-up questions but haven't heard back yet, so I wanted to follow up. I need these exchanges completed and delivered by June 19, so I'm hoping to get clarification as soon as possible. Could you please confirm: • If I place a new order for the VINCA - MATO Red bikini set now to secure it, can I then exchange only the tops from my other bikini sets and keep the bottoms? • How should I send the exchange items back? Will a return label be provided, or are there specific instructions I should follow? I'd really appreciate any guidance you can provide, as I'm trying to make sure I complete the exchange process in time. Thank you! ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-06-13 07:07:22· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/225103383
Replies are sent through Open Doors, so they stay on the customer record.