You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Katelyn
Lastname:
Anderson
Email:
Katelyn.j.anderson@icloud.com
Phone:
1+4142427030
Ordernumber:
2291883NA
Body:
Hi,
My mom just gave me a blue Triangl stripped bikini for my
birthday, but it does not fit. The bottoms fit just fine but the
top does not. My mom ordered this bikini months ago, but I just
got it recently for my birthday. It still has its tags on, and I
have everything the package comes with including the reusable
bag. I would really love to exchange it for the right size since
I really love how the bikini looks. It is the MICA style.
Thank you so much for your time, please let me know if there is
anything that you can do.
Katelyn Anderson
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AGENT2026-06-15 07:55:02· email/helpdesk
Dear Katelyn,
Thank you for reaching out to us.
We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected.
As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery.
Upon checking, your order was delivered on March 23, 2026, and we received your request on June 12, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time.
For full details on our Returns Policy, you can check here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can!
Kindest,
Crystel
AGENT2026-06-15 07:55:29· email/helpdeskINTERNAL
Declined -> 2291883NA / 81 days from DOD / Gift-Not linked / Non-vip
Replies are sent through Open Doors, so they stay on the customer record.