You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Cara
Lastname:
SAURMAN
Email:
cara113@me.com
Phone:
+15169875224
Ordernumber:
ORDER 2351764NA
Body:
I AM STILL WAITING FOR MY RETURN AUTHORICATION FOR A WEEK
NOW FOR ORDER # 2351764NA THIS IS I FEEL IS A SCAM SEND ME
IT I NEED TO EXCAHNGE MY BATHING SUIT FOR NEXT SIZE UP
THIS IS CRAXY NO PHONE NUMBER TO TALK TO A PERSON HORRIBLE
CUSTOMER SERVICE I AM A GOOD CUSTOMER AND ORDER A LOT
SEND ME MY RETURN AUTHORIZATION IMMEDIATLEY TO MY EMAIL :
CARA113@ME.COM IMMEDIATLEY
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AGENT2026-06-12 22:10:34· email/helpdesk
Dear Cara,
Thank you for your message, and we sincerely apologize for the delay in our response.
We are eager to assist; however, unfortunately, if the size/s (VINCA - POMEGRANATE Top S) you have selected is currently low in stock and may no longer be available by the time your return arrives at our warehouse. While VINCA - POMEGRANATE Bikini Bottom XS / Tie-side / Cheeky and VINCA - SKY HIGH Blue Bottom XS / Tie-side / Cheeky are available. As for VINCA - SKY HIGH Blue Top S is not available.
We understand your urgency regarding your exchange request for Order #2351764NA, and we will do our best to assist you as quickly as possible.
We would like to offer 2 options; place a new order today to secure all the styles you have selected and or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23
2. Order all the new bikinis/sizes that you require (in full sets) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2351764NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
AGENT2026-06-12 22:10:48· email/helpdeskINTERNAL
pending approval 2351764NA DOD June 8, 2026
aoos/oos:
VINPOMTOPS 17 TIEPOMBBOTXS 55
VINSKY3TOPS 0 TIESKY3BBOTXS 43