You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
lola
Lastname:
Garcia salcedo
Email:
lolagarciasalcedo@gmail.com
Phone:
+971522037756
Ordernumber:
#2341601NA
Body:
I am extremely disappointed with the quality of a bikini that was
recently purchased from your brand.
The bikini was a birthday gift that I received on June 12th, my
birthday. I wore it for the very first time just one day later
(today 14tgh), and after only a single day of normal use it is
already badly damaged and effectively unusable. Considering that
this bikini costs over €100, I find this completely unacceptable.
I purchased this bikini expecting quality, durability, and
craftsmanship that would justify the price. Instead, it has
deteriorated after one day, which suggests a serious defect or a
significant issue with the product's quality.
I would like this matter resolved immediately. I am requesting
either:
1. A full refund of the purchase price, or
2. A replacement bikini at no additional cost.
I have photographs showing the damage and can provide them upon
request.
Frankly, I do not consider this acceptable for a premium-priced
product. A bikini costing €100 should not be ruined after a
single day of wear, especially when it was literally brand new
and worn for the first time.
I look forward to your prompt response and a satisfactory
resolution.