Re: #2353289NA

Hi Elizabeth, Thank you for reaching out to us. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on [June 8, 2026], and your request was sent on [June 25, 2026], which is outside of this timeframe. However, we'd love to assist you and are happy to make an exception in this case. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - KITT Terry Towelling Scoop Bikini Top XS/ Bottom XS / Standard / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 0305912946762 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time.

#2353289NA 0305912946762

17 Days from DOD - Approved exception

Dear Elizabeth, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for sending your postage receipt. We will process your request once we receive it at our warehouse. Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered. Kindest, Pearl

2353289NA / 0305912946762 ON HOLD: In transit TN: 1ZW66R960386415913 SD: 6/30/2026

Dear Elizabeth, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Geelah

2353289NA / 0305912946762 7/6/2026 #2353289NA 305912946762 ELIZABETH KOPECKY STAKIT2BBOTXS 1 UPS1ZW66R960386415913 345602 7/8/2026 7/6/2026 #2353289NA 305912946762 ELIZABETH KOPECKY MAIKIT2TOPXS 1 UPS1ZW66R960386415913 345603 7/8/2026