Re: A shipment from order #2358403NA is out for delivery

Dear Maddi, Thank you for reaching out, and I’m very sorry to hear about the frustration and disappointment this delivery experience has caused, especially as you were hoping to receive your swimsuit this week. For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss. That said, we can certainly submit a request to FedEx on your behalf to allow delivery without a signature. Please note that approval is subject to FedEx’s local policies, and if the parcel is left without a signature, TRIANGL and FedEx are unable to take responsibility should it be lost or stolen. If you’re comfortable proceeding with this request, please let us know where you would prefer the parcel to be left should FedEx approve the release (for example: front door, porch, reception, etc.), and I’ll be happy to arrange this with FedEx on your behalf. I look forward to hearing from you. Kindest, Trish

Dear Maddi, Thank you for your reply. I completely understand your frustration, and I'm very sorry that receiving this order has been such a difficult experience. At this stage, we have not yet received confirmation from FedEx that the parcel is being returned to us. Before we can arrange a replacement shipment, we'll first need to confirm the current status of the original package with the carrier. We've reached out to FedEx for clarification and will follow up with you as soon as we receive an update regarding whether the shipment is still available for delivery or has officially entered the return-to-sender process. Once we have confirmation, we'll be in a much better position to advise on the next steps and available options. Regarding future orders, while many shipments are sent with a signature requirement for security purposes, delivery requirements can vary depending on the destination and carrier policies. If a replacement shipment becomes necessary, we'll certainly do our best to discuss available delivery options with FedEx at that time. Thank you again for your patience and understanding. We'll be back in touch as soon as we hear from FedEx. Kindest, Anna x

If no update by Jun 24, please FF up with FedEx and inform CX too. #2358403NA | 529136016966 For RTS status confirmation Request #SFC38142389 created.

Dear Maddi, Thank you for your email. We have now confirmed that your parcel has been returned to our warehouse. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost. Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. Kindest, Anna x

Dear Maddi, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2379382NA. Shipping address: Cynthia Bradley 104 Dexter Road Wilmington DE 19803 United States +1 302-598-4738 Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette x