31,919 tickets1-100

Re: Bikini Frayed

Madeline Draak 路 draakmady@gmail.com 路 Gorgias #225530862

closed
Opened
10 Jun 2026, 13:59
Closed
23 Jun 2026, 09:05
Assignee
Crystel - Returns Team
returnsreturns_follow-upreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-10 13:59:41路 email/email
    Hello, I ordered a bikini back in February and I have only worn it twice so far this summer. I love the bikini, but I recently noticed some of the fabric is fraying. I only wash my bikinis with other bikinis and then hang dry them, so I am unsure what would have causes this. I was wondering if there was anything you could do on your end? I attached a photo of the fraying and just one of the bikini.
  2. AGENT2026-06-13 05:12:19路 email/helpdesk
    Dear Madeline, Thank you for getting in touch, and we're sorry to hear about the issue you've experienced with your bikini. We appreciate you taking the time to contact us and for providing the photos. We understand how disappointing it can be to notice fraying after only a few wears. To allow our team to look into this further, could you please provide the following information: Order Number Full Name on the Order Shipping or Billing Address used for the purchase Email Address used when placing the order Phone Number Bikini Style Name and Size(s) Once we receive these details, we'll be happy to review the matter. We look forward to hearing from you. Kindest, Reena
  3. CUSTOMER2026-06-15 00:37:25路 email/email
    Hello, 1. 2261675NA 2. Madeline Draak 3. 2551 Tullamore St, Apt 106, Fitchburg, WI 53711 4. draakmady@gmail.com 5. 920-544-7778 6. MAIA - MATO Red Terry Towelling Scoop Bikini - Top / L / Normal
  4. AGENT2026-06-16 12:46:28路 email/helpdesk
    Dear Madeline, Thank you for providing us with the information. We are happy to check on your concern. Can you please share the following details: Was the item machine washed? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate your request. Kindest, Crystel
  5. AGENT2026-06-16 12:46:43路 email/helpdeskINTERNAL
    T2-CLARIF / 2261675NA / ID VERIFIED
  6. CUSTOMER2026-06-16 21:26:37路 email/email
    Hello, I wash all my bikinis by hand in the sink. I do this at all at once and then I place them on my drying rack. I do not believe it came in contact with any rough surfaces. I wore it once on a cushioned beach chair and then again on a pontoon boat.
  7. AGENT2026-06-19 02:05:50路 email/helpdesk
    Hi Madeline, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it鈥檚 sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we鈥檇 love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new MAIA - MATO - Top / L. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you鈥檇 like it sent elsewhere鈥攋ust let us know!). We look forward to your response! Kindest, Nikka
  8. AGENT2026-06-19 02:06:33路 email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2261675NA Issue: Fabric > Snag / https://prnt.sc/GhmldCgNxt8m NMAIMATTOPL 24
  9. CUSTOMER2026-06-20 00:44:48路 email/email
    Hello, I greatly appreciate your understanding and would love a replacement to be sent. Thanks you for looking into this and working with me on this. I look forward to ordering from you again in the future!
  10. AGENT2026-06-23 09:05:49路 email/helpdesk
    Dear Madeline, Thank you for getting back to us. I have filed a request to have your new items shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged MAIA - MATO - Top / L, no need to send this back. Your RA number for the replacement is: 2261675NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel
  11. AGENT2026-06-23 09:06:16路 email/helpdeskINTERNAL
    OTE NON CX FA EX 2261675NA / 2261675NAEX EX PROCESSED June 23, 2026 NEW ORDER 2372144NA - NOT ELIGIBLE FOR RF/EX
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