CUSTOMER2026-06-03 18:43:22· chat/gorgias_chat
i chose wrong size can i change it?
AI_AGENT2026-06-03 18:43:45· chat/api
Hi, welcome to TRIANGL!
I understand you'd like to change the size of your order. I'm connecting you with the team who can review and assist with your request shortly.
CUSTOMER2026-06-03 18:44:04· chat/gorgias_chat
2352880na
AGENT2026-06-03 18:44:43· chat/helpdesk
Hi, Candi
I'm Kelly, and I'll be assisting you with your inquiry. :)
CUSTOMER2026-06-03 18:44:46· chat/gorgias_chat
Hola, chose the wrong size for bottom side of bikini, can you change it for Small instead of XXS
CUSTOMER2026-06-03 18:44:50· chat/gorgias_chat
Hi Kelly!
CUSTOMER2026-06-03 18:44:56· chat/gorgias_chat
2352880na
AGENT2026-06-03 18:45:15· chat/helpdesk
Thanks for choosing Triangl and sorry to hear that.
Hang on, let me check.
CUSTOMER2026-06-03 18:45:20· chat/gorgias_chat
I just made the order less then 5 minutes ago :c
AGENT2026-06-03 18:46:35· chat/helpdesk
I appreciate the patience.
Allow me to forward your concern to the Orders Team for modification request.
Can I get the email address associated on the order?
CUSTOMER2026-06-03 18:47:01· chat/gorgias_chat
yes, candisr97@outlook.com
AGENT2026-06-03 18:48:07· chat/helpdesk
Thanks, Candi
You are referring to bottoms, correct?
You needed an S tie side cheekiest bottoms?
CUSTOMER2026-06-03 18:48:28· chat/gorgias_chat
Yes, only bottom, I want S tie side cheekiest bottoms
CUSTOMER2026-06-03 18:49:19· chat/gorgias_chat
top size is correct
AGENT2026-06-03 18:49:25· chat/helpdesk
Noted, thanks for confirming.
Allow the Orders Team to get back to you via email within 24 hours to confirm the changes.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-06-03 18:49:39· chat/gorgias_chat
thank you so much Kelly!!!!!
CUSTOMER2026-06-03 18:49:42· chat/gorgias_chat
I will
AGENT2026-06-03 18:50:17· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
AGENT2026-06-03 18:50:59· chat/helpdeskINTERNAL
Hello, change size. Thank you
- 2352880na
- SMALL tie side cheekiest bottoms, please.
AGENT2026-06-03 18:52:14· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
AGENT2026-06-03 19:37:12· email/helpdesk
Hi candi,
It's Jesselle here from Triangl's Orders team with an update for you about your order #2352880NA.
We removed your original order from our system, but do not panic! We created a new one with your preferences. Your new order number is #2352935NA, and it is for the following:
SOFI - AZURE SPARKLE Halter Bikini S in Top, AZURE SPARKLE Bikini S Tie-Side Cheekiest Bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
CUSTOMER2026-06-05 22:00:51· email/email
Thank you Jesselle!!!! Any estimation on shipping?
Obtener Outlook para iOS
________________________________
De: Orders
Enviado: Friday, June 5, 2026 12:39:15 PM
Para: candi
Asunto: Conversation with candi
Hi candi,
As a valued TRIANGL customer, your opinion is really important to us. Please let us know what you thought of your recent experience. Your feedback will help us continue to provide the best service and swimwear to #TrianglGirls around the world.
[https://gorgias-assets.gorgias.io/static/public/img/satisfaction-survey/empty-star.png] [https://gorgias-assets.gorgias.io/static/public/img/satisfaction-survey/empty-star.png] [https://gorgias-assets.gorgias.io/static/public/img/satisfaction-survey/empty-star.png] [https://gorgias-assets.gorgias.io/static/public/img/satisfaction-survey/empty-star.png] [Click here to respond to the survey!]
If you have any further questions, please reach out.
Shop New Arrivals at triangl.com/collections/new-arrivals
With Love,
The TRIANGL Team
[https://public-uploads.gorgias.io/ldzOw7JDzrM6oL59/Screen_Shot_2023-08-16_at_10.04.02_am-efa495f1-6a6f-4bf7-b89c-9c03b6d6cc1e.png]
AGENT2026-06-06 04:09:07· email/helpdesk
Dear Candi,
Thank you for getting back to us.
This is Katrina stepping in for Jesselle as she's currently offline.
We're pleased to inform you that your order #2352935NA has been shipped. Please find your tracking details below:
Order Number: #2352935NA
Tracking Number: 529135979991
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=529135979991
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Katrina x